Something weird happened and I just received a support ticket from a customer. It's weird because we have our own ticketing/support system that is completely different than NetSuite. I can see that the person is/was our customer, and his/her last transaction was sometime last year. The message, however, has nothing to do with the product he/she purchased. It was clearly intended for somebody else, possibly some other store under NetSuite.

When we import our customers into Netsuite, we give them Customer Center access by default, but we never advertise it (yet) since we are still using our own system. My question is, what happens if an entity