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Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Case Type in support email?
We have set up a support email address so customers could email us with their cases. The support summary gets automatically updated and sent via an email.
Will I actually be able to get customers to fill in
the Case Type, Case Priority when a support case is lodged via email?
(See below for summary email)
Case Number 5
Customer C2001
Contact Test1
Creation Date 7/7/2010, 11:31 am (GMT+10:00) Brisbane
Case Type
Case Origin E-mail
Case Priority Medium
Case Status Not Started
0