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Case Type in support email?

edited Nov 22, 2019 10:26AM in CRM 3 comments

We have set up a support email address so customers could email us with their cases. The support summary gets automatically updated and sent via an email.
Will I actually be able to get customers to fill in
the Case Type, Case Priority when a support case is lodged via email?
(See below for summary email)

Case Number 5
Customer C2001
Contact Test1
Creation Date 7/7/2010, 11:31 am (GMT+10:00) Brisbane
Case Type
Case Origin E-mail
Case Priority Medium
Case Status Not Started

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