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capturing unique email alias for each Case
Hey, Hi, All,
I need to capture the unique email alias that is auto-generated by the system for each Case. This email alias is behind the display name in the header of the email. It looks something like this:
"client.name@example-client.org" <cases.1299271.9999_9999@cases.netsuite.com>
My end goal is to include this in the footer of all of our outgoing emails to clients while our agents work those client Cases. I can not seem to find out where to excavate this email alias from in the system. The only way I can find this alias email right now is to actually send an email from a Case to some address (ie: myself or the client) and then copy-n-paste from the email headers.
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