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• And more!
Check out this thread to learn more!
Support case solutions
Hi
what is the best way to configure solutions based on levels
for example, I have 3 levels which my users ask the customer
1. Product type - what product are you using
2. Type - what type of product is it
3. what is the error code
The options in level 2 is dependent on the answer to 1
The options in level 3 is dependent on the answer to 2
So for example, the customer says they are on Product X, Type 2 and the error code is 12345. Then the solution is found and recorded in the case
Note 12345 error could exist for a different combination of product and type
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