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Questions on Mail Merge and Email Templates
I've been playing around with Mail Merge in our sandbox account and have a few questions.
1 - Once I set up an email template, which email address does it use to send out the email - the customer email address or the contact email address (it seems to be the customer email address on the header of the customer record, but I'd like to confirm)?
2 - I've set up customer groups and it seems like some of the customers do not show up on the group when I go to do the bulk merge even though they have customer email addresses - why would this be (one possibility seems to be that it ignores customers that have duplicate = yes on the customer listing)?
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