Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Replying to email from within NetSuite
I very often have customers and vendors email me directly, which lands in my Outlook mailbox. Because we're not using NetSuite/Outlook integration (due to cost and bugginess), I have to find the customer record in NetSuite, click Messages>Attach, and attach the message this way.
It would be simply awesome if, while looking at a message attached to a customer record, I could click a "Reply" button and reply from NetSuite, ensuring that the conversation would then have valid reply addresses so the customer's reply goes directly back into NetSuite.
Is this a feature request yet? Anyone know of a more streamlined way to handle this?
0