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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Support case automation
Hi,
I am attempting to automate the creation of a new support case when a sales order is approved. I am able to do all of this but am not sure how to do the following.
I would like to send a 'welcome' mail to the customer requesting some information from them. i would like them to be able to reply to the mail and have it logged against the support case but i am unsure how to send the mail using the correct 'reply to address' which looks something like this - cases.601905.5076_incoming_6875.fa1a5a70b8@cases.netsuite.com
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