Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Customer Center login info still associated with company level rather than user level
I know we requested something well over a year or two ago about this, but I'll bring up again.
Why is the login information within the customer center related to the 'company record' information rather than the 'user of the company' who is logged in?
I can access the user's email via the context object only and no other information. All other information is related to the company level of the user. 'getName' brings back the name of the company rather than the name of the user who is logged in. 'getUser' returns the record ID of the company rather than the record ID of the contact logged in.
0