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NetSuite launches new wholesale distributions solution in Japan in January 2026!
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
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NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite 2026.1 Release Notes - This document summarizes the changes to NetSuite between 2026.1 and the previous release.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Adding to an open case
Hello all,
This is a long shot so please forgive the possible ambiguity of my question.
I am wondering how relatively complicated it would be to add an append message button to a customer support case template. In other words, when a customer logs into our customer support portal and views an open ticket, they will see their message(s) under the section, Interactions. However, the only way a customer can append messages to the ticket is through an email reply; that is rather inconvenient for our customers.
If it is possible to generically describe how to edit this? I would like to know I can edit the case template in order to add a button that would allow additional details to be added to a case.
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