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NetSuite 2025.2 Release Notes - This document summarizes the changes to NetSuite between 2025.2 and the previous release.
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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
How To Calc Case Open Time with ON HOLD?
How do you calculate and display the amount of time a case is (or was) OPEN that properly accounts for the time it was ON HOLD?
The Online Help states:
To create a case status:
1. Go to Setup > Support > > Case Statuses > New.
. . .
Check the On Hold box if cases with this status should not have time counted agaisnt them.
For example, if you are awaiting reply from a customer or awaiting a solution from another department, you might want to use an on hold status to pause the case’s time log. This allows you to more accurately track the efficiency of a support team.
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