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Scheduled Emailing Saved Search Questions

edited Jan 3, 2020 1:20AM in Search / Reporting 4 comments

Hello!

I'm writing this post because i need to figure out how to implement a situation like this: sending an email to a customer after an exact period of time has passed since the case has been created.

For example, if i would like to send an email to a customer in 24 hours (or maybe less or more) after his case has been created, would this work with a saved search that also has the send email functionality? How does the "Send Email When Records are Created/Updated" checkbox work in this situation? Does it somehow insert the email in a queue?

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