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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Saved Search Email Alert sends Duplicate Emails
I have a very simple saved search:
Record: Case
Criteria: None
Email - Recipients Form Results - Recipient Field: Assigned to
Send Alerts When Records are Created/Updated: Checked
Send on Update: Checked
Show Recent Changes: Checked
Updated Fields - Field: Assigned
When Old Value is...: Blank
When New Value is...: Me
If I go to a case and assign it to someone else and then assign it to me I get two emails sent to me.
I have tried every setting on the search I can think of and I keep getting two emails. Anyone else have this problem and/or know how to fix it?
1