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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Please note that on Friday, January 9, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 60 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Case Statement Issues with multiple WHEN arguments fail
I've been trying every different conceivable construct for a CASE statement in a Saved Search, yet every time I include more than one WHEN argument I get the dreaded "ERROR: Invalid Expression". The statement is looking to see what the "Survey Type" is and based on that value it should return the value from the different related fields. All of the potential return expressions are different fields yet they can only contain the value 1 to 7.
I created these as Formula(Numeric) saved search fields.
Here was my first attempt.
CASE {custrecord_his_svcssurv_survey_type}
WHEN 'PS TS Project Kickoff Survey' THEN TO_NUMBER({custrecord_his_svcs_surv_projectoutlined})
0