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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Global Search - HELP!!!

edited Jan 3, 2020 12:55AM in Search / Reporting 3 comments

Why is it that only matching case records from 2011 are included in global results?  This is beyond frustrating!  We don't have a custom global search result configured. 

Global Search criteria is "ca: DIS" and expect all cases where "DIS" exists in case title.  Yet global search results only include cases between March 2007 and August 2011.  Thanks in advance!

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