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Contacts Inactivated after user's Outlook 2010 Upgrade

edited Nov 22, 2019 5:53PM in CRM 4 comments

Anyone else seen this issue?

It appears that older versions of Outlook categorize Contacts in different ways than 2010 does. With NetSuite for Outlook releasing support for Outlook 2010, we had a user with Synchronized Contacts upgrade to 2010.

I'm fuzzy on the actual timeline, since i don't handle Outlook upgrades for our company, but at some point the contacts he had synchronized were mass-inactivated in NetSuite.

I noticed that NetSuite for Outlook relies on flags on the Outlook Contact record for synchronization (i can't remember if it's actully the Categories or not, but it's one of those custom fields) - with these being modified in 2010, i'm guessing that's why the link was broken and NetSuite for Outlook couldn't find the contacts.

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