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Certain records unable to be referenced via smbXML?

edited May 22, 2020 6:31PM in SuiteCloud / Customization 3 comments

Hello,

I seem to have painted myself into an interesting corner. We have an account full of customers and I need to import a set of salesorders via smbXML. I need to be able to reference a customer for each salesorder. The <customerRef><parentName></parentName><name></name></customerRef> method is out since we have parent customers with many sub customers. This apparently is not supported, we get incomplete heirarchy errors.

The <customerRef handle="idvalue"/> method does not work since the customers came from a variety of sources (ui, csv import) and Netsuite does not guarantee all records will have an external id. Many records are missing external ids and cannot be referenced by handle.

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