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Why does Payment Instruments hide the P/N field on a refund?

edited Jun 5, 2020 3:01PM in NetSuite Support Community 3 comments

We process cards with Merchant e-Solutions, and are using Payment Instruments in NS to comply with the Visa card storage requirements.

In order to process a refund, we need to turn off Payment Instruments to expose the P/N field, the original payment ID required by MeS.

It's coming up on 5 months since Payment Instruments was introduced, shouldn't there be a better way of processing refunds? Or is there something we are missing?

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