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Can't update SalesOrders' pnRefNum field using SOAP webservice
We're using v2020_1 and have code working that can update a field on the SalesOrder. For example, we can update the transaction date (tranDate field).
However, we want to update the pnRefNum field but can't. The server returns success but the value is not getting updated.
We spoke to someone in support and they said we also have to update the ccApproved and authCode fields as well but that doesn't work either. Again the transaction succeeds but the pnRefNum field is not getting updated.
Here's what the soap body looks like for the request:
<soap:Body>
<platformMsgs:update>
<platformMsgs:record xsi:type="tranSales:SalesOrder" internalId="10845577" externalId="">
1
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