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  • With PayPal the money goes into your PayPal account immediately at time of order, and you have to login to PayPal to transfer it to your bank account (unless you have some other agreement set up with PayPal). If you need to refund part or all of the money, you need to login to PayPal to do so. If you want to bill the…
    in How to deposit Pay Pal payments to our bank Account? Comment by 3936290 May 30, 2007 7:45PM
  • If a PayPal order is not showing up in the Approval or Fulfillment queues, this indicates that the PayPal payment did not successfully go through. Either the shopper changed their mind, or they provided incorrect information. You can verify that the PayPal payment was or was not successful by looking at the Payment tab in…
    in Is Netsuite Ever Going To Sort Out Paypal Problems???? Comment by 3936290 Nov 29, 2006 5:01PM
  • NetSuite is not currently using PayPal's Express Checkout, but we do have plans to implement it in the future. If this is important to your business, please vote for issue 90656. Regards, Baruch Goldwasser NetSuite Product Management
    in What PayPal Integration Method does NetSuite use? Comment by 3936290 Feb 8, 2007 2:42PM
  • NetSuite currently passes Level 2 data, but it does not pass Level 3 data. If this is important for your business, please file an enhancement request with customer support. Regards, Baruch Goldwasser NetSuite Product Management
    in Level 3 Data Comment by 3936290 Jan 3, 2007 4:45PM
  • There is no integration with Authorize.net coming in the near future. Please file a support case if you would like to see this functionality added. Regards, Baruch Goldwasser NetSuite Product Management
    in authorize.net Comment by 3936290 Jun 15, 2006 7:18PM
  • In Version 11 NetSuite supports Level II processing with the Verisign gateway. To enable Level II processing, go to Set Up Credit Card Processing > Set Up Verisign, and turn on the Enable Level II Processing checkbox. However, as Andrew stated, Visa has a tax requirement to enable Level II processing. If a transaction has…
    in E-Merchant / Visa Rates Go Up! Comment by 3936290 Jun 6, 2006 7:57PM
  • This problem may be related to WorldPay's default setting that you need separate WorldPay accounts for Cash Sales vs. Sales Orders (orders where you Authorize & Capture the funds in the same step, vs. orders where you Authorize the funds, and then Capture (collect) them in a later step). If you attempt to use a Sales Order…
    in Unable to process Credit Cards Comment by 3936290 May 2, 2007 5:10PM
  • If you create an images directory underneath Web Site Hosting Files, the URLs to the files will end in your images file extension (.jpg/.gif.). The URL will use the file cabinet folder names, followed by the name of the file with its proper extension.
    in URL of images in File Cabinet Comment by 3936290 Feb 12, 2009 2:38PM
  • >>Home>Set Preferences> -- In the General tab, mark checkbox for Show Internal IDs. -- Save. If you want to retrieve predefined field id values in netsuite, all you have to do is to use the field level help feature in NetSuite. For example, if you want to know the predefined field id value of the Department field in the SO…
    in retreive predefined field ids Comment by 3936290 Mar 15, 2007 7:16PM
  • Yes, it is possible to write a note in the item list. You just have to create custom transaction column fields of type 'text area'. Here are the steps to create this custom field: 1. >>Setup>Customization>Transaction Column Fields>New -- Provide label for the custom field. -- Set Type = 'Text Area'. -- In the Applies To…
    in Making room for large messages Comment by 3936290 Mar 15, 2007 7:19PM
  • Yes, the Logo Scaling Factor always defaults to 0.8. Regards, Baruch Goldwasser NetSuite Product Management
    in 'crazy' image size on pdf forms Comment by 3936290 Mar 15, 2007 7:18PM
  • The "Powered by NetSuite" footer text is included on all accounts that have not purchased the website Site Builder module. If you purchase the module, the text is automatically removed.
    in HOW TO REMOVE "This web store and web site powered by NetSuite ecommerce software" ? Comment by 3936290 Apr 21, 2008 1:25PM
  • No, there is currently no way to sort a list by date created. If this is important to your business, please vote for enhancement 113055.
    in Ordering information items Comment by 3936290 Jun 7, 2007 6:25PM
  • The easiest way to get a "plain" theme - a theme with no customization - is to create a new Theme. The new theme will not have any customization. Alternatively, you could edit any of the existing themes, and remove all the content from all the customization fields. Regards, Baruch Goldwasser NetSuite Product Management
    in Customizing templates Comment by 3936290 Feb 2, 2007 4:57PM
  • The Multi Site feature is coming in our Q2 2007 release. The Multi Site feature will allow you to publish multiple websites from a single NetSuite account. Each website can have its own domain, or set of domains. Each website can have its own look and feel - colors, themes, templates and logos. Each website can have its…
    in Multiple Web Store of a Single Netsuite Instance - Enhancement Request 80774 Comment by 3936290 Jan 7, 2007 9:33PM
  • The Q2 2007 release will be a phased release. This means that we will release it to a small subset of customers first, then gradually release it to larger groups over several months. The phased release program will last throughout Q2, so you may be upgraded at any point in that time frame. Regards, Baruch Goldwasser…
    in Multiple Web Store of a Single Netsuite Instance - Enhancement Request 80774 Comment by 3936290 Jan 8, 2007 6:10PM
  • Mike, I have created Case 514793 and Issue 117212 to track this problem. Regards, Baruch Goldwasser NetSuite Product Management
    in Continue Shopping... Comment by 3936290 Dec 19, 2006 1:42PM
  • Meta Tags will also be Extreme Editable beginning tomorrow night (8/23/06). Regards, Baruch Goldwasser NetSuite Product Management
    in Search Keywords in list view? Comment by 3936290 Aug 22, 2006 9:14PM
  • Based on your feedback we have pushed forward enhancement 110379. Search Keywords will be extreme editable starting tomorrow night (8/23/06). Regards, Baruch Goldwasser NetSuite Product Management
    in Search Keywords in list view? Comment by 3936290 Aug 22, 2006 11:40AM
  • Item Meta Tags and Page Titles will become extreme editable as of our 9/18/06 release. They will be available Monday night. Regards, Baruch Goldwasser NetSuite Product Management
    in Search Keywords in list view? Comment by 3936290 Sep 14, 2006 1:18PM
  • Enhancement number 110379 tracks this request. If this feature is important to you, please add your name to the request. Regards, Baruch Goldwasser NetSuite Product Management
    in Search Keywords in list view? Comment by 3936290 Jul 24, 2006 4:41PM
  • The fix for this is scheduled to go out next Friday night (June 7th). But if we can get it out sooner we will.
    in Meta Tag not on website source code Comment by 3936290 May 31, 2007 2:24PM
  • This problem is being tracked by issue 122693. We hope to have it resolved soon.
    in Meta Tag not on website source code Comment by 3936290 May 30, 2007 11:20PM
  • You can edit the Product Feed to send either image. Just edit the search and choose either the Image URL or the Thumbnail URL. You can also edit the Product Feed to add any field, including the ones asked for by Google Base. Regards, Baruch Goldwasser NetSuite Product Management
    in New Google Base / Froogle "store connector" Comment by 3936290 Mar 9, 2007 12:23AM
  • The "store connector" feature you're referring to simply converts the item data from those stores to the Google Base format. NetSuite already does that in our Product Feeds for Google's Froogle site, as well as to Yahoo Shopping, Shopping.com, Shopzilla and NexTag. And as soon as we release enhancement 112184 (currently…
    in New Google Base / Froogle "store connector" Comment by 3936290 Mar 8, 2007 11:25PM
  • If this feature is important to you, please add your name to Enhancement 109212, which tracks this request. Regards, Baruch Goldwasser NetSuite Product Management
    in Google Site Map Integration Comment by 3936290 Jul 6, 2006 7:59PM
  • The "JavaScript is disabled" warning will be removed in tonight's bug fix release. We apologize for any trouble it may have caused you. Regards, Baruch Goldwasser NetSuite Product Management
    in JavaScript is disabled! Comment by 3936290 Jun 29, 2006 1:29PM
  • The reason your Page Hits reports may have decreased after you were moved to Version 11 is because the new Page Hits report does not display traffic from search engine spiders. Prior to Version 11 we tracked every hit, whether from a real visitor or from a spider, as a page hit. But now we use Tracking Pixels rather than…
    in Are the NS web site hit statistics working? Comment by 3936290 Jun 13, 2006 6:27PM
  • If you have multiple credit card processors active for the same currency, then the web will use the first one entered in chronological order. If you would like the ability to choose processors directly, please file an enhancement request with customer support. Regards, Baruch Goldwasser NetSuite Product Management
    in Setting default Web site cc processor??? Comment by 3936290 Jan 10, 2007 5:52PM
  • If you set your "Sales Order Type" in Set Up Website to "Per Customer Basis", then any logged in shopper who has Terms set in his Customer record will have the ability to use the regular webstore checkout and pay by Invoice. So just follow these steps: 1) Setup > Set Up Website > Shopping tab > set "Sales Order Type"…
    in Submit shopping cart w/o credit card. Comment by 3936290 May 10, 2008 3:01PM