3936297 Newbie

The Service is unexpectedly down. We have all available resources fixing it as we speak. We will provide an update shortly. Thank you for your patience, Michele Gariepy Director, Client Management NetSuite, Inc.

In the course of our investigations, it appears that not all payroll customers were impacted. The payroll module was functional yesterday (Sept 28) and many customers successfully processed their payroll. The payroll module is back to full operation for all customers at this time. In the event that you are experiencing a…

Update: database is back online. Our teams are currently investigating as to the cause of this.

Latif, Our QA and Development teams are still working at finding a resolution for Defect 164571. We don't have a release target date just yet so my best suggestion would be to set an Alert within the NetSuite Support Center to track updates. Please let us know if you have any additional questions.

Hi Miguel, Did you recently cannot support about this? If so, can you pass me the case # so that I can investigate it for you please? Thanks, Michele

Thanks Miguel - we'll take a closer look at this and follow up. ~Michele

JesseT - To ensure that you are having the same problem and be linked to the appropriate defect (if applicable), please contact customer support. This is how you will then have access to the defect information.

If you haven't already, I'd suggest either phoning NetSuite Customer Support or submitting an online case. One of our technical support specialists should be able to assist you in troubleshooting your question | problem. Please let me know if I can be of further assistance.

Damon, Do you have a case or defect # that I can look into for you please?

Thanks Paul. In reviewing the case it looks like you have a call scheduled with the support specialist who's assigned to your case tomorrow. Please let me know if I can be of further assistance to you.

Paul, Is there a Case # that you can provide me so that I can review this and have someone follow up with you please? Thanks!

Esmeralda, Glad to hear that you have such an interest in the multi-currency feature. It might be a good idea to submit your questions to the support team as we have subject matter experts who can answer your product specific questions and problems. We apologize for the length of time it may have taken to incorporate some…

We hope to have a resolution to Defect 173264 before the end of the day. We sincerely apologize for any inconvenience this may have caused.

This is being tracked under Defect 173264 which has a severity of S1. Our QA and Development teams are working on a resolution.

This might be something that I would suggest contacting support about... I know there are delays in statistics populating at times but we'll also want to verify that this is not a defect.

We sincerely apologize for the longer than normal wait times. Coupled with the final phase of V11, we have month | quarter end. Wait times will be back to normal very soon. We have additional team members that have been coming out of training for the past several months. We have additional team members in training now and…

reneem | carol, I have engaged with the Support Performance Team to review the details of your case and determine next steps. Someone should be following up with you.

Chris, It's important that you contact NetSuite customer support when you believe there's any kind of performance problem so that we can investigate it further. If a defect needs to be created based on their findings, that will definitely happen but contacting us is a critical first step in the process.

refurbups - can you post your case # please so that I can investigate?

If you have not already, please contact the support team so that we can investigate this and file a defect if necessary.

We hope to have Defect 173268 resolved in production before the end of the day. We sincerely apologize for any inconveniece this has caused.

All, This has been resolved. The root cause of the disruption is still under analysis, but was related to a failure on one or more of our web servers. The failure was detected by our internal monitoring and the failure was repaired by oncall engineers. We sincerely apologize for any inconvenience this disruption may have…

Hi Wiz - this would be completely unrelated so might be worth reaching out to support if you haven't already so we can investigate for you.

wantwater, If you would be so kind as to send me the case # you reference you worked on with customer support, I would like to investigate this further for you.

Tom, Could you please contact support so that we can investigate this further for you?

Thanks Rob - I'll work with the rep assigned to your case and also bring in the Team Lead to ensure we're on track in sorting this out for you.

Rob, If you haven't already, can you contact support so that they can assist you with this? If you have, can you please pass me the case #?

This has indeed been classified as a defect. We are working to solidify a release target date once we complete the fix, do final testing, etc. We understand the importance of the resolution for you all and appreciate your feedback. As long as you have contacted customer support and have a case linked to this defect you…

This sounds like defect 170382 but I would suggest contacting support if you have not already so that we can confirm such and if so, get you linked to the defect. Our QA and Development teams are investigating defect 170382.

Our Engineers are working on a resolution. We urgent the importance of getting this resolved as soon as possible are working to do so.