3936307 Newbie

PLEASE NOTE: The link referenced above for NetSuite Central is ONLY available in accounts that have already been upgraded to Version 2008 Release 1. If you are looking for the link, please wait until after your account upgrade to access NetSuite Central. Thanks and our apologies for any confusion caused. Mini

Please note that the Beta schedule and upgrade phases have changed slightly and is now as follows: Beta Groups (TENTATIVE AND SUBJECT TO CHANGE) [LIST]Group 1 - Participants of Early Experience Program - April[/LIST] [LIST]Group 2 - 5% & 20% Customer Phases - May[/LIST] [LIST]Group 3 - 30% & 50% Customer Phases -…

Jarrod - have you checked the Bulk Merge tab on the customer record for the message and if yes, does it appear there? Thanks! Mini

This is indeed a problem and has been filed as issue #115611. If you would like to track progress of this issue via the NetSuite Support Center and receive issue notifications, please file a case with Customer Support referencing the issue # and state that you would like your case to be linked to it. Thanks! -Mini

You do not need to create extra contacts... it is true that a single search or group to be used in a mail merge or campaign must be one or the other - as in a customer or a contact - and a single group can not contain both customers AND contacts. However, if you have one saved search/group for the customers (in this…

Hi Mark - you can embed the campaign ID to the URL you enter for click through from Google for your online form. See the Help topic called "Linking to an Online Customer Form" for details on this if you aren't sure where to start. With Version 11.0, we have added a new parameter for Campaign ID that you can append to…

Mark - To clarify, you are tracking all of the campaign events with different promotion codes under ONE campaign - correct?? If that is indeed how you have it set up, then you will only get the lead source of the lead set to the campaign level. Lead source does not get set at the campaign event level - only at the campaign…

With 11.0, the primary company and contact fields are now on the Related Info tab... you will find that those fields are the ones that automatically fill in. The Participants tab is now for additional people who may join the call... see this related thread on the 2 tabs:…

Teddy - I am so sorry that you've had so much trouble with getting this task accomplished. Below are details on the steps currently required to get what you're after... [LIST=1] [*]You need to start from the action for "New Group"... then select "Search Transactions" in the column marked "From New Search". You will then be…

Jim - that is the correct number and we have confirmed that it appears for voting in the NetSuite Support Center. If you use the Search Form (first link on the Enhancement Voting tab called "Start Here to Search" then click "Enhancement Search"), you can enter this number (107730) in the first field under Number (called…

Is there a list somewhere of the enhancements/changes in Ver 11.0.3? This list of fixes is not very helpful in this regard. Thanks, JMU There are release notes available for Version 11.0.3 within Help. When logged in to your account, click Help in the top right corner. Then search on "release notes" and you'll see the link…

Dave - we're looking into this. If you haven't already, please do file a case with Customer Support for us so we can track any updates against it. Thanks! Mini

Mark - which drop-down do you mean and what transactions? It sounds like you aren't using estimates or sales orders - just opportunities so some additional info would help to provide you with an answer. If by chance you mean the drop-down in the opportunity list that allows you to get to the next x set of opportunities in…

2. Anyone have this working in the Sandbox? When I go to "Install Bundle" there (having previously accepted the Terms and Conditions) I now get the dreaded "unexpected error" page. Please make sure there is a case filed for the above so we can address it. 3. Has anyone found any documentation that describes the details of…

We hope to support UK with the eBay module before year-end. Thanks! Mini

This is a known issue with the Firefox Password Manager... if you are a Firefox user, you should not have Firefox remember your password for NetSuite. We're working on adding this information to the Help system, but in the meantime, here's a link on the Mozilla site that should help (scroll down until you see the section…

Transactions and deals (assuming you mean opportunities - which is at it's core a transaction) don't ever appear on lead reports. Only relationship records entered as Lead appear. That said, if by "transaction" & "deal" you actually meant a lead record, you may want to check your customer status settings. There is a…

Long - there isn't anything special that needs to be done to get search to work. If you've published your topics and solutions to the tab you created called "Knowledge Base", the search field should work. You may want to contact Customer Support so they can troubleshoot your specific case, but the search works for…

John, Chris - sorry for the delay and we will look at resolving the date/time stamp issue on email as soon as possible. -Mini

Duplicate merges are a very costly operation due to the large number of tables that must be updated for the merge of even 2 records together. With more people running these, it was creating a strain on performance and we therefore had to put a new limit in place to reduce the overhead overall. We will work to allow for…

Julian - "large queue" scheduling was exactly what I meant when I said: "We will work to allow for larger batches to be processed in a scheduled fashion similar to the approach we take with large imports so this process is not as labor intensive as it currently is but also does not create a performance issue for…

Hi Mark, The reason that entity records have a status field is because not everyone has a sales process that involves the use of opportunities. If it's a quicker sales cycle, it may work best to just use the entity records to track the status together with estimates & orders. If you are using opportunities, then yes, you…

For those that didn't see the post under Announcements, just FYI that all the breakout session presentations from SuiteWorld were available in SuiteAnswers as of May 25th (last Wed)... just search on the word "SuiteWorld" and you should see them all come up.

James - we unfortunately had to delay the introduction of this capability to ensure a high quality level for it... so it will be available with the maintenance release following v2007.0 (currently targetted for Oct) but it had to be pulled out of v2007.0. We are working on cleaning up the documentation (Sneak Peeks &…

The new option we're working on is to allow for users to request their refresh of sandbox rather than have it happen automatically once a month. That way, you control your refresh schedule. We hope to have this option available to customers with the Fall maintenance release following v2007.0 (current target timeframe for…

All - the Multi-Site feature IS available with v2007.0... however, as noted earlier in this thread, there is a charge per additional site so it will not appear by default in your account. Please do contact your account manager or sales rep if you are interested in this functionality and ask them to contact me or our Sales…

Martyn - no that is not normal... we try to make sure Beta is accessible for your use throughout the Beta cycle. Please do ping Support immediately should you experience downtime on Beta using the dedicated phone line for Beta support.

Just FYI but both Contactual and Five9 are Saas Telephony solutions that have integrations to NetSuite. See the partner solutions page on the NetSuite site for more details on add-ons for NetSuite. Thanks! Mini

FYI - Support has no clue when NetSuite clients are queued for the new version. All the reps I've spoken with can only guesstimate 8-10 weeks. Support is in the process of rolling the release information out across all reps and should have that complete by Tue of next week if you'd like to check in then. In addition, there…

As of Version 11.0, you really do not need to use a partner record to do keyword tracking... if you have the Web Analytics feature enabled in your account, we will cookie the campaign ID information for the visitor. So your landing page can be any page on your site, and the visitorID is linked with the CampaignID…