3936325 Newbie

John: I apologize that we have not yet responded to the case that you refer to in your message. I have escalated the case internally and will review for any issues asap. Cheers Justin

Gary: I just checked your account and I do not see a case entered for this issue yet. If you could please enter a case I will make sure that it is looked at quickly. Cheers Justin

As with the previous issue, please enter a support case for each of these (separately is better then in one case). I would be happy to have someone look into them for you. Cheers Justin

I have looked into this issue and have escalated the severity. Justin Foster VP NetSuite, Inc.

David: Can you please fill out a case under your account and I will have someone look into this asap? I just checked your account but did not see a case there yet. Thank you Justin

Our support team is reviewing your case this afternoon to determine the issue and resolution.

Our apologies for the down time event that many of you experienced yesterday. The down time was the unfortunate result of a hardware failure in our data center. We have since identified a solution for adding additional redundancy to prevent a similar event in the future. Thank you also for the constructive advice on how we…

Thank you everyone for your thoughts regarding the free training offerings. We are currently assessing our approach in this area and have already begun work on a new, more conprehensive offering. This new free training offering will likely launch at the end of this year or the beginning of 2007. Cheers Justin