3937933

Good morning, We continue to experience internet issues, to assist you please file an online case. Thank you for your ongoing patience. Maria

in NetSuite Customer Support is currently experiencing internet issues. Comment by 3937933 Jun 23, 2011 9:14AM

Good afternoon, This is now resolved. Thank you, Maria

in NetSuite Customer Support is currently experiencing internet issues. Comment by 3937933 Jun 23, 2011 2:26PM

The new Support IVRs are now available.

in Effective June 3rd in the afternoon, changes will be made to Support's IVR Options Comment by 3937933 Jun 3, 2010 1:00PM

Our Inbound Telephone Support issue has been resolved. Thank you for your patience.

in We are experiencing technical difficulties with our Inbound Telephone S Comment by 3937933 Mar 8, 2010 2:41PM

Hello Philippe, This is an enhancement request #132662. Thanks Maria

in Can't make saved searches on Campaign Subscriptions Comment by 3937933 Oct 23, 2008 12:35PM

Hi, This is an enhancement. Customer and contacts are created separately for groups. Two campaign need to be created and sent to the different groups. Thanks

in email contacts via campaign Comment by 3937933 Sep 22, 2008 4:17PM

Hi Dave, Your request is an enhancement #112205. As a workaround to view completed and non-completed events, view your Calendar on a weekly or monthly basis on your dashboard. The calendar shows recurring events, if you hover over the event, it will indicated completed, confirmed etc. or the recurring arrows do not appear…

in Recurring Events/Tasks Comment by 3937933 Sep 21, 2008 2:26PM

Hi Ellen Ross, I have some questions to better understand your workflow: 1) are these emails synced from Outlook to NetSuite and you wish for them to appear in the employee record but not appear in the Contact:Employee Record? Thanks

in Hiding Email Messages Comment by 3937933 Jul 15, 2008 5:49PM

Hi Carrie, There is an enhancement 24932 to assign a task to groups. If you wish to be attached to this enhancement, please reply and I will create a case for you. Thank you

in Assigning a Task to a Group Comment by 3937933 Jul 15, 2008 5:58PM

Hi Leo, I created a Support case on your behalf #1281673. A support rep will contact you during your time zone. Best, Maria

in KPI problem Comment by 3937933 Feb 22, 2011 10:11PM

Hi StephQ, I've created a support case on your behalf #1219660, a support specialist from your time zone will contact you. Thanks Maria

in Email alert notification email - comments field showing (more) Comment by 3937933 Oct 12, 2010 10:08AM

Hi mbouchard, I created a support case #1219248 on your behalf. Best Maria

in Global searchable custom fields Comment by 3937933 Oct 11, 2010 1:12PM

Hi Mark, Each function should ideally have its own execution stack that is independent of others. Please submit a support case with a sample so that we may investigate this further. Thanks Maria

in SuiteScript Governance Clarification Comment by 3937933 Oct 31, 2008 4:58PM

Hi BK0001, The issue with Internet Explorer should now be fixed, may I ask you to confirm, please? Thanks Maria

in Previous and Next Week Buttons on Weekly Time Sheet Comment by 3937933 Dec 6, 2010 2:29PM

Hi Julie, Our apologies, this defect will be fixed in 2011.1 therefore once you are upgraded you will be able to import successfully. Our apologies again, Maria

in Updating the Multiselect Subsidiary field on GL Accounts Comment by 3937933 Apr 4, 2011 10:51AM

Hi StephQ, Support case #1265328 has been created on your behalf. Thanks Maria

in SyntaxError: unterminated string literal in Saving Credit Memo Comment by 3937933 Jan 19, 2011 11:48AM

Hi StephQ, A case was created on your behalf #1242355. Support will contact you during your time zone. Best, Maria

in Discount not showing in SUBTOTAL Comment by 3937933 Nov 24, 2010 12:35PM

Hi smjbab, Best practice is to update the original SO with your new amounts especially if you wish to invoice your customer with one SO #. Regards, Maria

in Updating Sales Order or create new? Comment by 3937933 Mar 22, 2010 5:59PM

Hi Darren, Let me look into this for you. I will post some information shortly. Regards, Maria

in Paypal Paylow Pro Processor is no longer available on Netsuite Comment by 3937933 Apr 7, 2010 4:02PM

Hi ltpotopnyk, Case #1249844 has been created on your behalf, a support rep will reach out to you. Best, Maria

in Custom Ship-To address - Screen freezes?!?! Comment by 3937933 Dec 13, 2010 11:29AM

There is currently an enhancement #40527 filed for Canada Post Shipping Integration. Best, Maria

in Canada Post Integration Comment by 3937933 Jan 17, 2011 7:08PM

Hi stefan, I apologise for the mix up. The meeting was tentatively scheduled as we were already meeting with a customer at 9am. As per case, may we reschedule? Best, Maria

in VAT EC Sales online submission errors Comment by 3937933 Dec 6, 2010 10:13AM

Morning Simon, Someone from NetSuite will contact you and discuss some of your questions related to Sales Force Automation, Outlook Integration, Reporting etc. Regards, Maria

in Netsuite as my CMS Comment by 3937933 Jun 8, 2010 11:12AM

Hello, Do you have Email Case Capture enabled? Thanks

in Please help with case management and customer replies Comment by 3937933 Mar 1, 2010 1:51PM

This defect was detected yesterday. You will received an email from me shortly.

in Flakey behavior with solution codes Comment by 3937933 Nov 25, 2008 3:05PM

Hi Karing, In the Code field, when you enter I-Code; do you receive "Identifiers can contain only digits, alphabetic characters, or "_" with no spaces"? If so, there is an existing defect 156437. Would you like to be attached to this defect? Thanks Maria

in Flakey behavior with solution codes Comment by 3937933 Nov 25, 2008 2:59PM

Hi Ben, Are you using APC role? If so, if you navigate to Setup > Customisation > Manage Roles. Click Edit to your existing APC role, Lists tab > look for Documents and File = Full and Save. Log into the APC role, do you see the Documents tab? I hope this helps, Maria

in Can partners access the files we assign to them? Comment by 3937933 Nov 25, 2008 2:55PM

Hi Dave, Coupon Code are Discount items in NetSuite and Discount items can be attached to Promotion Codes. 1. Criteria > Item = Discount, Promotion Code = select the promo code that has the Discount you are searching for. 2. Results > Item, Promotion Code. I hope this helps you, Maria

in Track orders by coupon code using search or report functions? Comment by 3937933 Oct 31, 2008 10:58AM

Hi Rick, The only way to "remove untouch items" in from your NetSuite account is to make them inactive which can be done through mass update and then import your new item list. If you need assistance with mass update or csv import, please submit a case and I will ensure someone from Support contacts you. Thanks Maria

in Adding & then creating quotes from a Price list Comment by 3937933 Oct 21, 2008 9:15PM

Hi Dennis, Where do you wish for this data/spec sheet to appear? in the item record? There are various ways to create a data/spec sheet: 1) custom record which displays image and specification of the item. This will enable you to create saved searches based on the custom record. 2) custom fields (that may appear in the…

in Product Data Sheet or Spec Sheet Comment by 3937933 Oct 18, 2008 9:12PM

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