3940556 Newbie

Hi sballios, It will largely depend on your criteria and logic. If we simplify the scenario like: When a lead record is filtered by Sales Person A and some fields like a status is set, we want to assign this record to Sales Person B. Under this scenario, your Workflow will be deployed against Customer records for the Lead…

Hi sballios, For this particular scenario, you could follow through using a Workflow if you need the assignment to be almost instantaneous. Alternatively, if you are familiar with SuiteScript, you can also perform the same reassignment logic after the record has been submitted. If in case the reassignment you need does not…

Hi All Maintenance is now complete. NetSuite is back online. Thanks!

This is now resolved. Status.netsuite.com reflects the message below: 9:23 AM PST: A disruption was detected by our monitoring and on call Engineers immediately responded to resolve the situation. The cause of this episode is understood and involved an infrastructure component from one of our vendors. NetSuite remains…

Hi Bushra, An Overview of this is described under this NetSuite Help Center topic: Marketing, Sales Force Automation, and Partners > Marketing > Campaign Overview > Campaign Metrics > Tracking Campaign Responses To answer your questions: 1. Correct, under the consideration that the entity matches the subscription, has an…

Hi mmeyer, You are correct, with DKIM and Campaigns Domain set up, it is technically possible to expend the whole 120k units that you have in just one Campaign event. It would be best to contact your NetSuite Sales representative if you will need more than this. Hope this helps!

Hi Bushra, It might be a good idea to have support investigate this given that 9616 + 4820 does not come close to 16000 records, just so we know that we have all the factors taken into consideration. Please submit a case if you haven't yet given the numbers you posted here. Thanks!

Hi marcusd, Depending on your use case, you could consider ODBC or WebServices to get the saved search results. This way, you eliminate the overhead of FTP and bypass file size restrictions. Either way, I'd still advise you to consider contacting Customer Support regarding the Saved Search not reaching you if the file is…

Hi sballios, Although possible, the most direct approach to this would be to have a Suitelet that creates the Partner directly, sort of like mimicking the functionality of an Online Customer Form. Outside of scripting though, one of the other approaches I've seen is to use to a Custom Record Online form which creates your…

Hello mprinvale, Can you check if the main email address you mentioned is also included in the Global BCC list under Setup > Company > Printing, Fax & Email Preferences > Email tab? If this is populated, this is the mechanism that sends the Campaign emails back to you. Hope this helps!

Hi James / bennyeos, I did check on this and did not see any black lists from the major blacklists for both the relay servers that Netsuite uses. I would recommend that you file a case with Support on this so they can investigate. It will be helpful too if you can let us know the time stamps you've noticed the emails did…

Hi nwilkens, Depending on your use case, there are a number of ways that this can be done. We've seen companies use Custom Fields in tandem with Saved Search alerts, SuiteScript and / or Workflows handle this particular process. It will depend on how complex you need the logic of the notification set up as usually Saved…

Hi Matt, I checked on your registration page and saw that the page uses iFrames to load the Netsuite form. I then checked on the behavior by searching the Internet with the keywords "IE back button" and saw that this is a very common complaint among IE users using iFrames on their websites. Although I cannot validate the…

Hi Oyomo, I checked on this and the trigger for the "Date Closed" field is set whenever a Case reaches a "Closed" status. Depending on what qualifies as a "Closed" case in your company, there are different approaches you can take to ensure accuracy of this field, one approach you can take would be to make use of a custom…

Hi Juliem, The most common use case scenario is that you migrate a prospect to a customer. A diagram on the NetSuite Help Center illustrates the most common scenario here: Marketing, Sales Force Automation, and Partners > Sales Force Automation > Record Management > Lead Management Overview. The migration process though…

Hi kyang and ECHouse, Steve's post from 11-21-2008 actually still holds true. If someone wanted to implement something like this, use of custom records that connect the referrals to a customer and a Suitelet are the best tools for infinite referrals. For finite referrals, still the same custom record can be used but a…

Hi Dougsbux, I checked your website right now and it is loading just fine. Could you let us know what you are experiencing from your end? Thanks!

Hi Elaine, We are currently checking on this and we will update you via your case. Thanks!

Hi suzannehight, The most common reason where I've seen this happen is when you're using values for the recipient from results and the specific recipients, NetSuite treats these two sections differently. So when you have your name technically appearing twice, you receive the email twice too. Though a long shot, examining…

Hi Suzannehight, Please contact Customer Support if you'd like our assistance in looking in this, sometimes these behavior require another person to just spot check the searches and tell you why the search has this behavior. :)

Hi Matt, We'll have someone from support contact you shortly to investigate. Thanks!

Hi Bruce, If you are experiencing the JavaScript errors from the UI or a frozen UI, this was resolved roughly yesterday afternoon Pacific time. If you are still experiencing this issue after clearing your browser cache, we will have a support specialist contact you back to check. Thanks!

Hi Steve, We appreciate your feedback regarding this. Your points are currently being discussed internally as we also gather feedback from others regarding this. Thanks!

Hi debweck, If you have not already, please contact Customer Support so we can look into this. Thanks!

Hello James, We've received your case and upon checking, your account is scheduled to be upgraded to the 2012.2 version tonight. Your account should be back up once the upgrade has completed.

Additionally, to all North America customers scheduled to be upgraded to NetSuite 2012.2 tonight, your upgrade has been moved to 08/17/2012 during the same time window. We apologize for the inconvenience.

To anyone monitoring this thread, the fix for Defect 221139 has bee pushed to production a few hours ago, please let us know if anyone else may be experiencing this issue post the fix. Thanks!

Hi Mark and anyone watching this thread, Webstores were confirmed to be up and running at around 10:50 PM PST.

This is now officially resolved. Status.netsuite.com reflects the message below: 9:23 AM PST: A disruption was detected by our monitoring and on call Engineers immediately responded to resolve the situation. The cause of this episode is understood and involved an infrastructure component from one of our vendors. NetSuite…

Hi Krish0nan, We've got engineering working on this as it was detected early. We apologize for the inconvenience.