3941957 Newbie

Our problem isn't processing the orders, the problem is collecting the information in the checkout of our store. There are no fields for the customer to enter Issue Number or Start Date during the checkout process. Our current credit card processor is able to process our orders for Solo, Maestro and Switch, but only if we…

This is being worked on as Issue # 132159

yes, we have added London as a county. but, from our customer's perspective, there is no such thing as the County of London. so they are mystified when asked to supply such a value during the checkout process. they either call, or more often, simply abandon checkout. this has been a disaster for our sales, as London is out…

a preliminary looks reveals it seems to be working OK, i.e. automatic population of County field with 'Greater London' we are/were really furious about this mistake. it badly hurt our sales in the near-month it took netsuite to allow anybody in london to use our shopping cart, after the bungled upgrade. s. bass managing…

I will make sure we address this ASAP. -e hi netsuite, this issue is NOT fixed, even though it is marked so in the Issues database. our shopping cart abandonment is 50% higher, and we don't have access to 6 million potential london customers. when a customer enters London as the city, and do not select County, they get a…

direct attachments to solutions are NOT yet supported. a fully-functioning customer self-service web interface would be a great enhancement to netsuite. (salesforce had much better functionality for us in this area, and netsuite could / should just do a copy-paste.) steedman strida.co.uk

we used to get 15 -- 20 cases a day that were spam. we now get 0. since netsuite does not offer POP case-creation, the solution is necessarily multi-step. briefly, here is how we did it: we set up a (free) web-based POP account with http://www.cashette.com. (cashette uses a 'challenge/response' system to block spam.) we…

LOVE, LOVE, LOVE the new global search, with matching values displaying in a drop-down list. this is the way i would like to see netsuite go: more user-friendly, more intuitive, more efficient, more transparent. easy to say, hard to do, obviously. but the new global search is a great start.

we offered a £19.95 special if customers used promotion code 'saint nick' on their online order. when we attempt to process, sales order total jumps around. i'm online now, and customer is being invoiced '2246.31'. other times amount is only off by less than £1.00GBP. but not predictably. i'm on mac / safari, but our…

we are also having this trouble. firefox 1.04 and mac 10.3.9. steedman strida.com

we are having a slightly different problem. after opening more than one case, we cannot save a case in any mode (reassign, escalate, close) etc. when we log-out and login, we then cannot even save one case. we have to shut down machine, reboot, and reopen case in order to save. this is true using both safari (1.32 and…

Is there a way to receive a daily digest of new posts like in the old user group? In this new group terminology, it would be akin to subscribing to the "New Posts" quick link. Can't seem to figure out if this is possible. I know there is a subscribe threads capability, but the digest is a great way to breeze through posts…