3942248 Newbie

This concern is now resolved. We thank you all for your patience. Luci North NetSuite Customer Support

*Update* Support is currently experiencing a small interruption in some of our Gold Support phone queues. There may be delays in reaching NetSuite customer support due to this concern.. This is being looked into and we are working on a resolution. We apologize for any inconvenience this may cause. Thank you, Luci North…

The interruption should be resolved now. We will update the post with any further information as we receive it.

This was posted by thrice in another thread but wanted to make sure it was listed here as well. "Today (06/19/2008) between approximately 2:00 PM and 2:20 PM (Pacific Time) there was a network interruption that affected a portion of traffic destined for the "system" domain(s). Shopping and Partner (WebServices) traffic…

Hello Brian, Engineering is working on the problems you have experienced and believes they already have resolution. We will have someone contact you shortly to go over and provide you a current update..

Hi Brian, Thank you for your feedback. We moved Release Preview earlier in response to customers’ request for earlier access. We understand your desire to test the final changes and will work with you directly to find the best solution for you. While we will continue to make updates throughout the release phasing, we test…

Hello swalker, I looked up your case and it looks like Defect 154836 was created for you yesterday. It was also upped to an S2 status. Luci North NetSuite Customer Support

Hello Coop, We are very sorry for any inconvenience you have experienced with regards to issue 153036 Sales Order > Click Fulfill Button > Items are not appearing. NetSuite Customer Support continues to strive to improve the service we provide to our customers. We do provide a full staff to assist customers not only during…

Hi Brion, You might want to check your preferences to see if the preference to download PDF files was enabled. To do this go to home > set preferences > general sub tab and look for the preference on the right hand side Download PDF Files. If this is checked, uncheck it and save. If it does not resolve the problem please…

The search should be working now. Can you give it one more try? I tested with Aptana and Return and both searches worked for me.

Can you try one more time. A setting has been adjusted and now it works for me.

Hello Bill, The history was removed from the case notifications to make it easier to read. Following your reported experience and some discussion we will be adding it back in shortly so that you do not have to login to see the case history. You can still login to the support center and update your case from there as well.…

If you have noticed e-mails sent out from NetSuite that are bouncing back that were not before, please note that NetSuite resolved an issue with the Bounce Back Handler on March 16th, 2007. There are many reasons e-mail can bounce. Below are listed some of the most common reasons for e-mails bouncing as well as an example…

In the spirit of this thread, I would like to take a moment to introduce our new NetSuite User Group Moderator, Phillip Weekes. Phillip has worked at NetSuite in customer support for over two years and brings great product knowledge and understanding of the application into this new User Group Moderator role. In the last…

Hi Cecelia, Thank you for your post. We have been trying to reproduce the problem but the links are working ok in our tests, so not sure why your links are not. Do you have your e-mail set to be text only? I am not sure that would cause the links not to work but it may be worth a look. If it is still not working can you…