3942291 Green Ribbon

Hi there, I just got upgraded to v.11 a couple of days ago and I noticed that in our lead source area it has added the word campaign in front of every single lead source -- basically it is the campaign ID . Since we let web customers pick, this additonal word has just added clutter. How can I remove that word from our…

Existing items cannot be changed from one item type to another. You will need to create a new non-inventory for resale item, and then inactivate the inventory item. This will preserve its transaction history but not allow it to be used on new transacitons (To avoid confusion, make sure your on hand count and value for the…

No response as of yet. As far as using serialized items with Assemblies though, you just have to use a Serialized Assembly Part if it contains a member that is serialized. When you build the assembly, you can choose the specific # that you are using in the Serialized Assembly. You have to assign a serial number to the new…

Is anyone else having an issue of not seeing the paycheck history in the Employee Center? This is happening in both standard and customized employee center roles. Update: Now the Paycheck History is available when the Type is set to All but no data is displayed when the Type is set to Paycheck. Case # 444834 has been…

We have our standard information entered into the "Disclaimer" Field. You end up with something like below: The "Help USAT reduce..." statement is the message selected and the "Please submit payments..." is the standard language entered in the Disclaimer Field. 

Afternoon Mark, It sounds like you are most interested in mass invoicing versus billing individual sales orders. With that in mind, you would want to go to Bill Sales Orders. Path (depending on views) may be something along the lines of Sales/Marketing->Sales->Bill Sales Orders. If you have different tabs or have trouble…

We have the same issue with Departments. We classify all of our web orders into one department. When the order comes in the sales order has no department. Then when order is processed all the COGS goes to no department. Then we bill the order and have to sent the Department to the correct one before saving. This puts all…

I would recommend using the NS Templates as well but I import customer records first and then import the contacts, both via NS Templates. To designate the contact as being associated to a particular customer, enter the customer's name (must match exactly) in the Company Column (I) and enter Customer as the Company Category…

Good Morning, You may want to look into issuing a Return Authorization to your customer using the emptyitem1 item. This is effectively the same thing as purchasing from the customer without all of the vendor issues. The RMA allows for your company to receive the emptyitems back into your inventory and will allow for…

I agree BK that alternatives have been brought up in this thread that are much better but I have haven't located an enhancement request submitted by any of those that offered the alternatives. Perhaps the thought is that this should be basic functionality versus a "bug" or something that needs an enhancement request. At…

Is there an enhancement request logged for this email issue? From original poster - This is a MAJOR issue. PLEASE VOTE for this ER ASAP. Click here for voting instructions. ENHANCEMENT# 85695 ABSTRACT: Customer would like a custom permission that would restrict the sales persons from seeing the Email, Fax and Print buttons…

Good Morning Chris, One thought that you may want to check if you created a Marketing Template would be to check the email address listed in the "Send E-mail Preview" option under the Marketing Tab. This may explain why your boss received the email. We have had issues with the scheduled emails under campaigns not always…

Hello, I put my logo, a jpg, into an email template and it does not show up. Why is it invisible? Lindy Hi Lindy, How did you try to put this logo into the email template? If you create your email template in html, you would enter something like the tag below where ever you would like for the image to be displayed: < img…

This is probably the biggest issue with the CRMSDK Tags as the same tag is used for multiple instances. The NLEMAIL can be used at Cust:Job, Vendor, Partner, Employee, and Contact level so the email address will be driven based on the who the template is being sent to versus pulling from an alternate source (as in your…

i have an email template. And I always send an attachment with it ( a word document). Can I attach the document to the template so that EVERY time I pull that template to email it is already attached, thus saving me that step every time? thanks Joe One work-around that we use would be to have your Word Document stored in…

Good Morning Joe, Try adding the link to your HTML Layout. I changed the Data Box for our NLDISCLAIMER in a customized version of the HTML Layout to the following: <td colspan=2 class="smalltext" align=left><i><b><NLDATA> <a href="http://usatcorp.com">Visit USATCorp.com Today!!</a></b></i></td> The result is this and the…

Are you sending one off emails or mass emails? I just tested a single email and the From is displaying -> Rick [rickb@usatcorp.com] just as I have set up under set preferences (Nickname & From E-Mail Address).

Setup->Customize Web Site Text

Thanks D.J., I went back in and ran all of the code together with out any of the normal spacing that makes code layout more readable and that has corrected the problem. It looks like both the TBODY & BR tags were being added in with the normal code layout scheme. <CENTER><H3><FONT color=#808080>Welcome to the USAT Corp.…

Does this group of wholesale customers have a specific role? You could try setting the audience to a particular role to see if that would work out. We have tried limiting various items based on employees, groups, & roles so the role restriction may be the best course of action in your scenario.

Not sure if this will help but we have an Online Customer Form at https://forms.netsuite.com/app/site/crm/externalleadpage.nl?compid=ACCT79482&formid=2&h=d611046ca1c08d4d8485 We just followed the path Setup->Other Setup->Online Customer Forms->New then entered the information that we wanted on the appropriate tabs.

We have only done the bar-bones so far as we are testing out an E-Commerce Arm to compliment our inside/outside sales force. http://www.usatcorp.com The site is internally hosted with the NS Web Store (standard shopping.netsuite.com/usatonlinestore) under the Ordering Tab. I replicated our web site header within the NS…

Back to normal this morning.

Thanks for posting the code. Case Number 517071 has been submitted to have this issue addressed by NS.

Yes we are using the default and have the issue again this afternoon. If you could share the code that eliminates this issue, that would be greatly appreciated.

This continues to be an issue for us while using IE7. Today if I enter a quantity for an item such as 10 for item http://shopping.netsuite.com/s.nl?c=ACCT79482&it=A&id=4696, 20 units are added to the cart. The Add to Cart Issue is effectively doubling the quantity entered. That explains why just using the regular add to…

Yes to IE 7. This issue has been intermittent this week. When I first posted, we had the issue and the next day it was resolved. We have since had the issue come and go again. Could this be related to IE 7?

GM Sk., We have been working on our second Web Store over the last several weeks and have not found any impact to NetSuite. The only impact that we have seen so far is that the creation of a Web Site Tag resulted in a new tab within our NS Account. This tag has remained even after we deleted the tag but it is a non-factor.…

Try checking the table width in the Content Area Template under the Body Tab in your Web Site Theme. We have ours set to 700 and it controls the sizing of all of the pages in the Web Store. Hope this helps. Rick

The first one only took a couple of hours. Basically all you need to do is create categories and assign items that you would like to appear. If you would like to get in more depth regarding customization, you can spend several weeks or several thousand $s having an outside company assist in customizing/creating the page.…