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3942315 Newbie

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  • well we are now on release 11.0.2 and the same thing, the shipping cost does not get transferred to paypal, just the order total including tax. Surely we cannot be the only people with this problem? It must be paypal specific as the shipping is always added fine when the credit card payments are used via secpay. thanks
    in web sale did not charge shipping Comment by 3942315 Jun 26, 2006 2:13PM
  • Is there any update on resolving this with Secpay? just had another 'no response' error in NS, yet we get the confirmation email from secpay that the deferred order has been released.
    in SecPay very slow again Comment by 3942315 May 1, 2007 11:28AM
  • ours is working again - it seemed to get fixed when we were upgraded to v11. before that nothing was getting sent to secpay.
    in Refunds do not work using Secpay Comment by 3942315 Jul 11, 2006 5:50PM
  • We have just realised the impact of this on our business. We have been using NS for about 7 or 8 months now, and have not really used the marketing functions yet, foolishly assuming that as contacts were being added to the database from web enquiries, that we could start to run some campaigns once we had a decent size list…
    in Unsubscribe & Subscribe Comment by 3942315 Oct 20, 2006 11:14AM
  • Hi Mark we made the move and havent looked back, plus afaik you need secpay support if you are going to run with netsuite. best regards
    in WorldPay vs. SecPay Comment by 3942315 Aug 19, 2006 4:04AM
  • bump :) yes, we would lke to know that as well!!
    in Customize TRACKING URL Comment by 3942315 Oct 11, 2006 6:23PM
  • Hi Baruch We look forward to the upgrade. Can you confirm whether this paypal fix also solves the problem of shipping costs not being collected? Every paypal transaction we do is missing the shipping costs, for some reason even though they show on the sales order they do not make it in to paypal, so we have to email the…
    in Fullfilment Pending Orders and PayPal Comment by 3942315 Jul 13, 2006 6:59AM
  • Hi Justin We didnt submit a case, we have pretty much given up on doing that due to the response times. We have done so anyway now. We are also concerned though that (assuming) there is a way of recovering the data, that it does not overwrite any other fields in our records which would be a nightmare for us. Also if the…
    in Sales Descriptions all blank since upgrade!! Comment by 3942315 Jun 19, 2006 6:03AM
  • Wow as has been said already a depressing read. We are IT literate here as well and decided when we purchased NS not to bother with the paid for support, and I am glad we didnt as the free 90 day support that we got was next to useless. I would say however that despite the shortcomings of NS, overall I dont think there is…
    in Technical Support & The Forums Comment by 3942315 May 31, 2006 3:35PM