3942406 Green Ribbon

For problem #2. Because of the "angry customer" syndrome, we do C. If customer wants product added, we create a new sales order, and let them know it will be charged separate from their original order. And if you really want to see an angry customer, double authorize when the credit card is a debit card. All h e double L…

I was called by Visa when I first set up my merchant accounts. The question was "do you charge your customer's card when they place the order, or when you ship?" I thought it was a trick question. My answer was "when I ship that product." Good, she said, because I am not to charge my customers cards until product is being…

If we switch off "authorize credit cards" will the web site accept orders? and where the devil is that switch? (oh there it is! Setup>website site> setup: last check box.) But is that a smart thing to do ????? Angelika

was successful in capturing a sale placed last night. Hope this means its over!

YIKES ME TOO!! I'm getting: Not signed up for this tender type This is not acceptible. NetSuite needs to check with Verisign and find out if all other on-line vendors (not Netsuite clients) are having the same issue. This puts all of us pretty much out of business for the day. I'm suspecting even website orders are…

Just got a phone order. Customer told me she also got error "failed to connect to host". My customers will walk away if they don't get instant easy ordering. How much is lost sales will this cost me! oh mi gosh!! Angelika

The only thing under that tab is: [INDENT] Items & Inventory Items Drop Shipments & Special Orders Purchase orders can be automatically created when a sales order for a drop-ship or special order item is entered. Inventory Inventory Maintain an inventory of parts or finished goods that you want NetSuite Small Business to…

What about reallocation of inventory to no customer. For instance, I have 4 widgets. Customer orders 5 widgets. Instead of sending her 4 now and 1 later, I'm going to wait and send her 5 when my new stock arrives in a few days. In the mean time, I want to uncommitt the 4 widgets in stock, so that anyone who needs 4 widgets…

oh duh !! Thanks Evan.

Thank you bboese, I did steps a, b & c. Found 8 recons out of balance between May of 2004 and today. 8 of them were easy to fix. but there are 4 in a row in 2009 that appear to be fully reconciled. Add these up and they add up to the $4k+ that my netsuite chart of accounts bank balance is too high by. I will do some more…

I just knew this would happen......while I did not solve the problem, I certainly found the problem. The web site is defaulting to the "standard sales order" and not the "customized sales order". Even though the customized sales order is checked as PREFERRED. Is this an issue? setting the "standard sales order" as inactive…

Thanks Tom. and thanks to Chris (NS East Coast) for checking into this. Turns out it is NS and not me ! Ha!

takes me years to get the few forms customized enough to make me happy. ticks me off that I have to learn this all over again. Tracking number is checked. I need it checked. But I don't want it called tracking #. I have it called ". . . ." and it has worked for years this way. Now it is back to tracking #, despite the '. .…

50-zillion places to check and re-check. finally tripped across the problem. setup>customization>transactions forms. Make sure the "company logo" box is checked. make sure that the form is your "preferred" form. also, make sure logo is uploaded. does not make any difference if the "Print Company Logo" under Home>Set…

OK, so with the logo showing up on the pdf, I no longer need the "company name" printed. Under customization>transaction form>printing fields> I do have "print company name" unchecked, but it is still appearing on the pdf prints.

My logo is a jpg. It appears on my web pages and in the NS checkout pages, so it is uploaded. but despite: To set your logo to appear on forms, someone with the Administrator role can go to Setup > Company > Company Information and select the logo in the Company Logo (Forms) field. It is NOT appear on my pdf forms. What…

I have an external site and do shockingly well. Some of my pages are even very long. I love being able to design my site in a common sense way. It is not easy, and some items get posted on different pages. I prefer the control I have this way. Slow pages loading? I think my pages load just as fast as any other web site.

Hi Mufidah, Yes I do hard code the descriptions. But it is not double the work because I leave the descriptions blank in NS. I only use the display name, purchase description (for purchase orders) and the sales description--all brief. Store display name, Store description and Detailed description are all blank. Images are…

Hickabee's response is right on target (thanks, Hickabee!), but please note the Order Verification setting are only available with CyberSource and Merchant e-Solutions. For more on this, search 'Order Verification' in NetSuite Help. well, that's a severe bummer....I don't have that option. :(

Things like that can happen even with on-site software.

Mine was Defect 154582: ONE IN STOCK ERROR and this was fixed Thursday evening last week.

I also had that error. But discovered it worked fine on my other computers. deleting history, cookies, etc, did not work. Not only did I have to restart, I had to totally turn the computer off and set for a bit. Usually deleting history and cookies works, but for some reason IE wouldn't shake loose.

Could you detail out this a little more, vcordova? I also run an external site. I started using google analytics last week, and I was wondering about the high rate of abandonment on my last shoppingcart page before customers link out to NS. The analytics are supposed to be the last thing before the < /body > < /html >…

all of those enhancements for 1 print button? I agree its a pain not to have it. And I have to do print screen to get a print version of that document. So Tacky!! but which one of those enchancements is to have the print button added to the vendor credit screen.

Hello Evan, I looked thru my cases and do not see it there. Is this an issue, or an enhancement?? In my opinion, it should not be classified as an enhancement, but rather more of a "correction". In retail, NO ONE gets early payment (2/10, net/30) discounts on their freight. The discount is only applied to the purchases.…

Morning Angela, I have discounts defined for customers. Quite a few infact. Early payment discounts I can take on my vendor invoices.....the setup is in a different area?

I had setup terms under the financial tab of the vendor, as a test, and it did not work. I will try again. The terms that are available under this drop down list are the terms I had set up for customers. But there is a 10% selection there, as I have some customers who get 10% off on their purchases. So it "appears" like it…

So here it is, over a year and half later and how many upgrade??? NS is still discounting the shipping. This is really a stupid issue. I think some attention needs to be paid to it. The work around is just a work around. I consider this "discounting" of the shipping to be a bug. NS--lets get this fixed. No more new…

Morning Evan!! I do not recall where it was, but I do believe that many, if not all, users of NS see the same results as I am (applying discount to freight). Your Customer Care Case # is 779895.

Isn't that the most frustrating thing. A great feature and it doesn't even work. <Uncheck the (New) preference to apply discounts to shipping> Where is this check box located?