3942559 Newbie

I have the same issue (I think, not sure if Ray's is a little different, I posted details of my problem on another therad on this problem) where we have over a thousand transactions going years back that are now showing up. I found a Netsuite response to the problem (this may not apply to everyone here but just trying to…

Thank goodness for this user group...I came in on Monday to find us on V.11 and it has been much slower (but that's another thread) Anyway, I saw this thread and went to check our credit card reconciliation and I have the same problem! What are we supposed to do with these transactions (all except current ones are marked…

I am using Excel X for Mac...

I am on Mac OSX v. 10.4.6 Firefox v. 1.5.0.4 Safari Version 2.0.3 (417.9.3) I am not sure what happened to my cases (2 for this problem, 1 entered last week, 1 entered today). I checked with my Admin and they have not received any case number/confirmation either...the case I entered today was through Firefox. Also my Admin…

Hi Thank you, I deleted my cache, I couldn't find where to change to 1MB though, but deleting the cache did not work. I haven't received a case number for this yet (I checked my spam filter and the email is not there either). I entered the case yesterday at around 4:30 p.m. does it usually take this long? I don't know how…

Thank you, I am now writing to you from a PC luckily we had one kicking around (We all run on Macs). The cash basis option appears to be working from here, unfortunately all the data I am comparing to is on the other (Mac) computer. Any idea when this will be fixed for the Mac? Also, is there a list somewhere of all the…

Hi Evan (or someone else at NS), Do you have any info on this problem? I called support again this morning as soon as NS opened and was on hold for an hour again before I had to run out so had to give up. I've submitted a case for this twice but haven't gotten a case number in my email (may be b/c of a new permission…

Anyone? After over an hour on hold I've given up....I feel like I am just wasting company money letting the phone run on hold for so long (will Netsuite reimburse us the phone charges for such long hold times? I understand having to hold, but holding for hours at our own expense is ridiculous) I really need to be able to…

It's not just the holding that kills me, it's once I finally get through the support Reps have no idea how to solve my problem (I am on with one now and it has taken nearly 20 min and counting for them to tell me how to change the email address our notifications from Netsuite go to...they're still researching!!) I called…

Case numbers are #454902 and #456634, I also have more problems than these I need assistance with, I am hoping the next contact with support I have the person can bring me to a resolution on some of them...thank you.

3:24 pm just got off the phone with the support Rep, they were able to resolve none of my problems, but promised a call back from someone. I asked to talk to a supervisor but none were available, she suggested I call back I said I would wait for someone, but she needed to hang up and promised she would research the…

Hi Evan, Thank you, we do not use the Netsuite Payroll system (we use third party). Should we check the box then? I'm just wondering if somewhere data is piling up if we don't...will checking the box affect any of our time reports? Thank you! Crystal

Just to add, I'm being affected by the slowness issue too and it must be in part because of v.11 because I never had Netsuite run this slow for simple tasks before. Example: I just ran a Sales Tax Liability by Tax Item Report (usually very quick) and it was loading and loading and then gave me this message: "This report…

I also cannot log in to Netsuite, I can't even make it to the login page or Netsuite home page to try, my access to the rest of the web seems fine...I was afraid there was an issue on our side but I'm glad I checked here first...Did anyone receive an email from Netsuite to notify us of the issue? I haven't received…

Just got off a long call so not sure exactly when it came back up but I can get in now, thanks.

Still not able to get in, it says maintenance is being performed on my system, is it normal to do a maintenance window for hours during a work day? I don't recall something like this happening before

I had trouble running Webex on my Mac too...did you try running it on Safari? I think that was the only browser it would run on for me...

This happens to me too for transactions, I've noticed it when I enter an Invoice and get an error and go back everything I did is gone (this happened a few times on a big invoice - very annoying). I hardly get an error on other forms so haven't noticed if it happens there too....I had just thought this was a nuisance but…

Is anyone else not really liking the format of the new user group? I thought the old one was much better and easier to navigate...I just got access to the new group today, I notice it also seems like there is a lot less posting than there used to be..where did everyone go? Did they find a better forum? Does anyone know how…

6/22 On hold for aprrox. 1 hr, gave up b/c not sure when someone was going to pick up and didn't want to keep racking up our phone charges 6/25 (called right when Netsuite opened) on hold for approx. 1 hr again but had to give up b/c I needed to run out of the office... I would enter an email case but one of the issues I…

Hi Sean, That sounds good, (yes our goal was to reduce the line items on invoices to be by the service level and one service level applies most of the time) but what is the custom code we would need to use set the default value for Service Items in time tracking (i.e. so that "Consulting" prefills when employees go to the…

Hi Again, I have set up new service items that work better with the way we bill time. Now I am wondering if there is a way so that when employees go to enter their time the Service Item box prefills with a particular service item (there is one that will probably be used 90% of the time so this will save them some time) or…