3942710 Newbie

I'm confused about limiting items to just one site. I've got items set up and only put in a category in one of my sites, but if I go to the same URL component on my other site, the item appears. What gives? In other words, let's say I have "Item", and it's only supposed to be on one site, mysite.com: mysite.com/Item works…

The bigger problem of multiwebsite we have encountered so far is the inability to analyse the traffic per website (Netsuite system gives us the aggregate only: How can you manage a website if you don't get seperate traffic information?) With regards to analyzing traffic per website, the following web reports have a ‘site’…

Stuart/Mike - Can you provide a link to an item page which has related items? I tried a few pages in www.mudhole.com but none of them had any related items. Thanks, Padma

Issue 131330 has been filed to track this problem. Please contact NetSuite Support and open a case against this issue. We are working on quickly resolving this issue. Thanks, Padma

It is silly. The Total label should be changed to "Subtotal". It's a 30 second fix for Netsuite. Under Setup > Website > Customize Text > Email > Web store order fulfilled email body... we had to add this under the {3} (the item list table): <br><br> NOTE: "Total" above does not include shipping or tax amounts. Please…

We are investigating the following two problems: - Item Name/Code is displaying store desc or some other field data - SubTotal/Total lines are not aligning properly. Please submit a Case to further expedite resolution. Sorry for the inconvenience this has caused you. We appreciate your patience while we work towards quick…

Julian - Thanks for the detailed problem description. Issue 132136 has been filed to track this problem. Thanks, Padma

The entry '-DeletedPages-' refers to any page (item drilldown page, category page, tab, etc) which has a hit logged against it but that page (item, cateogry, tab, etc..) has since been deleted. We found a problem where certain types of page hits were being considered incorrectly as hits to deleted pages. Issue 130361…

Which of these 3 areas do you see the incorrect data in: - KPI meter (Dashboard) - Key Perfomance Indicator (Dashboard) - Report - 'Page Hits' (Reports > Website > Page Hits Summary) Thanks, Padma

The ticket number refers to a NS internal error that is logged in the NS system. If you are receiving a lot of these emails you would contact NS support and pass on the ticket numbers to expedite resolving any checkout issues. The internal errors are too cryptic to expose in the email, hence NS provides just the ticket…

I navigated to your store (http://www.inkjetsuperstore.com/s.nl), registered as a new customer and was able to submit the shipping/address page successfully. No JS errors. I am using IE6.x. Are you registering as a new customer?

I just navigated to your store and was able to add a few items to the cart and the shopping cart page showed them correctly. Is there a specific item that this repros with? If so, it could be a problem with the way the item is set up. Does the problem repro for a given item on all the computers or just on a few?

A shopper can apply only a single gift certificate or coupon code per order. Thanks, Padma

Sorry I wasn't clear in my earlier post. I was talking about showing related items in the actual cart in a web store (not in a tab). In order to make related items show in your shopping cart in a web store, you have to follow the steps I specified in my earlier post: 1. In the NS appliacation, edit your 'Shopping cart' tab…

To display related items in the cart, edit your 'Shopping cart' tab (go to List > Website > Tabs > Shopping cart ) and under the related items tab, enter the related items that you want to display on the shopping cart page. Unlike the upsell items that display automatically based on the item added to cart, the related…

The fix for the problem will be released later today, i.e Thursday PM. We will keep you posted.

Go to "Setup > Accounting > Web" tab and modify "Webstore Out of Stock Items" setting to "Allow back orders with no out-of-stock message". This will remove the 'Out of Stock' message from the store. Thanks, Padma

Andrew, Sorry for the inconvenience this has caused you. Issue 110180 has been logged to track this problem. We expect to release a fix soon. Thanks, Padma

Can you give me the URL of the page in your store where you are seeing this problem? Once we have that info, I can open an issue and the problem can be addressed promptly. Thanks, Padma

Thanks for the info David. Issue 109488 is tracking the problem. We are actively working on a fix and hope to release it soon. Sorry for the inconvenience this has caused you. Thanks, Padma

I visited your site with the following urls: 1. http://shopping.netsuite.com/s.nl?c=ACCT116848&currencykey=3 or http://shopping.netsuite.com/s.nl?c=ACCT116848&currency=USD Notice how the currency selector defaults to US dollar 2. http://shopping.netsuite.com/s.nl?c=ACCT116848&currencykey=1 or…

Does the problem reproduce : 1. When viewing a matrix item page that has correlated items. 2. After selecting item options and adding the item to cart, you proceed to checkout and : - In the shopping cart page, the matrix item does not display the option drop down correctly? or - Back in the matrix item page, the item drop…

The reason the data does not match in the two reports is because in the “Page Hits” report we filter page hits to the date range selected whereas in the “Visitor Activity” report we show the lifetime page hit activity for the new and returning visitors. - Padmaja.

Thank you for your answers. Correlated items not displaying item option drop downs on the shopping cart page is a bug. An issue has been entered and our development team in working on a fix. Sorry for any inconvenience this has caused you.

Thanks for bringing this to our attention. The fix to move the Gift Certificate text box to appear after the credit card section will be released later this week. Regarding the field appearing on the 'Review and Submit' page, it is for returning customers who proceed directly to this page when their address, payment,…

The image links to the image itself We will be fixing this soon so images drill down to the product. the Item Name doesn't link to anything. To fix this, try the following: 1. Navigate to 'List>Search>Saved Searches' and click edit next to the search 'New Items'. 2. Go to the 'Results' tab and click on the sub tab 'Drill…

It's an Online Customer Form that has been encapsulated in an Information Item via iFrame. Can you elaborate on the steps you used to set this up? So is this an info item (that is not categorized) and points to an online form? Any additional info regarding the relation between the form and the info item would be helpful.…

Javier - Here are the steps I tried (these are similar to the info given in help) and they work for me: 1. Copy the external URL from a customer form. 2. Edit a tab and in the greeting field add the html as follows: <iframe src="external url of the form"></iframe> 3. Visit the store and view the tab. Result: The online…

Javier - What kind of a form is this? Is it an Info Item (created via Lists>WebSite>Publish Forms) or it it a Online Customer form (created via Setup>Marketing>Online Customer Forms)? Thanks, Padma

Javier - Please go ahead and file an issue with support. We will continue to investigate as will QA in parallel. Thanks, Padma