3942793 Newbie

Using search groups aka dynamic groups you should be able to achieve exactly what you are looking for. That's the recommended approach.

A response of 'Responded' is recorded when one of two things happens: [LIST=1] [*]A customer who receives a campaign email replies to it. Or, [*]A new customer is created with a promocode/campaign code, typically on an online lead form. [/LIST]

Not at this time.

Good news! Workarounds of this sort are no longer required: case when length({custXXX})>3 then to_date({custXXX},'MM/DD/YYYY HH:MI am') end You can now just use TO_DATE as you normally would. For example: to_date({custXXX},'MM/DD/YYYY HH:MI am') (However, there's no need to change any existing formulas that are working --…

It's issue 139497. Thanks.

It should be available to you as a joined search on Issue, but it isn't. I'm going to file an enhancement for this on your behalf. It will carry more weight if you file a case yourself, but I'll get it into the system so we don't forget. In the meantime, there is a workaround: You can do a Usernote search, and join on…

The fields you are looking for are available in the Customer Service reports, not in searches.

Please try doing a transaction search in order to get the results you want. You should be able to create a customer group from a transaction search (go to the new search page, and create a group from a transaction search).

We will have to investigate. Please report a case so the problem is recorded officially and does not get lost. Thanks, Alan

Whether or not the WYSIWYG editor appears, in general (not just for the field you are describing) depends on a few different factors. - Some fields have this capability. Others don't. - Of those that have this capability, they will only get it in Internet Explorer. - There is also a user preference that controls this: Home…

If you take any link in a normal online form, you should be able to follow it in a browser and see what it resolves to. Then you should be able to copy that link (now it should be an absolute link) and use it independently. Does that work? If not, can you give an example of a link that is working in the online form, in…

As a first step I would double check that you can paste the URL into a browser and get it to work by itself. Double check the field name (is "Customername" right?). Double check that you are setting it to a valid value. If you can get it to work that way, then it should work from the email. Regards, Alan

If you do the quotes as I specified there is no regular expression. Can you copy/paste in what you are using?

Maybe try: if (pdf) { document.write('<p><a href="'+pdf+'"> View Spec sheet (pdf)</a></p>');} That's ...href = " ' + pdf + ' " > View...

I'm guessing 'pdf' contains an embedded quote. My next suggestion is to flip the quotes around: if (pdf) { document.write("<p><a href='"+pdf+"'> View Spec sheet (pdf)</a></p>");} And if that doesn't work I'd do this: alert(pdf); to see what you are dealing with.

Good news! Workarounds of this sort are no longer required: case when length({custXXX})>3 then to_date({custXXX},'MM/DD/YYYY HH:MI am') end You can now just use TO_DATE as you normally would. For example: to_date({custXXX},'MM/DD/YYYY HH:MI am') (However, there's no need to change any existing formulas that are working --…

You could try to use a formula including the function REGEX_REPLACE. For example, the following expression removed the <b> and </b> tags: regexp_replace('some text with a <b>bold</b> tag', '<[^>]+>', '')

I wasn't clear in my suggestion: Using this: regexp_replace(your_field_here, '<[^>]+>', '') where you put your message field in your_field_here, should remove all HTML fields. Give it a try.

Please try this. It should work: regexp_replace(to_char(substr({messages.message}, 1, 3500)), '<[^>]+>', '')

Sure: -- Get the first word of a SOURCE_OF_DATA regexp_replace(SOURCE_OF_DATA, '^(\S+).*', '\1') -- Get the last word of a SOURCE_OF_DATA regexp_replace(SOURCE_OF_DATA, '.*?(\S+)$', '\1') (Replace "SOURCE_OF_DATA" with your data, e.g. "{field}".)

Works fine for me as a search return field. Make sure you use Formula Field (Text) and type the expression exactly as described. Should also work as a search criterion field.

It all depends on what you mean by "word" when you say last word or first word. If you mean "stuff between spaces" then use my last set of expressions. But it sounds like you want a word that is alphanumeric characters. For that (e.g. for your "Box/50" example) you can try these: -- Get the first ALPHANUMERIC word of a…

Please follow up with support. The problem you describe is not known to us. It should be addressed as a new issue. Anyone else seeing this? Thanks.

We have found the problem and will be working through the release process now to get the fix out to everyone. Sorry for the inconvenience.

Thank you, this information is extremely helpful and will aid us in pinpointing the problem. It has been unusually difficult to nail this one down.

We apologize for the inconvenience. The problem has been pinpointed, a fix has been developed and tested, and the fix will be rolled out to customers shortly.

Are you still having a problem seeing your cases? I believe we fixed this in the 11.0.2 release. If you are still having a problem please file a case and we will investigate. I'm not sure about search -- you may wish to speak with support about getting an enhancement request filed. Thanks, Alan

Control Panel > Date and Time Properties > Time Zone tab I see two options for Mexico City, one marked "New", the other marked "Old".

Which Microsoft time zone do you use? There are two that specify Mexico City.

If you put a custom field on the case record you would be able to insert it into templates using its ID, for example, "<NLCUSTEVENT3>". The easiest way to do this is to use the dropdowns labeled "Field Type" and "Insert Field" on the template editor page. These will show you what fields are available, and will…