3943455 Newbie

Here's a note from our product management team in relation to this. "For more on the use of CyberSource Decision Manager with NetSuite, please see our 2010.2 New Feature Training in NetSuite Central, under "Order Management and Payment Processing" While reconciliation is still being worked on, the data mapping inherent in…

Hi Tall, We have begun using our second data center to host Release Preview. This is why you see na1.beta. Use of the na1.beta domain is discussed in our RELEASE PREVIEW – SAMPLE TEST PLAN. For those of you who have not taken advantage of Release Preview, you can find this very helpful document on the Home Tab under the…

Support will revisit this case and get back to you via the case regarding it's status as enhancement vs. defect. Bernie NetSuite Support

Hi Brett, Thanks for submitting a case on this as well. We haven't seen any other reports of performance issues today. We have reached out to you to get to the bottom of this. Bernie

Hi Marcus, I'll get your case re-opened and have someone call you back to investigate why this is happening. Bernie Fraser NetSuite Support

We have an ongoing S1 Defect and are actively working on getting this resolved. Please attach yourself to Issue 190728 if you have not already done so.

Status.netsuite.com shows Some accounts are affected. More information will be posted on this status page as it becomes available. We are still working on a resolution. We apologize for this downtime, but are estimating one more hour before resolution. Bernie

We are investigating this right now. Bernie

No need to file a case. We have found a problem and are working on a resolution. We expect to be back up in about 30 minutes. This is an isolated problem which impacts a small number of customers.

NetSuite is aware of this current problem and we are actively working on a resolution. There is currently heavy activity on this db causing the intermittent performance issues that are being reported on this thread. We will post back shortly with an update. Bernie Fraser NetSuite Support

Things have returned back to normal over the past 30 minutes. We will have a post mortem available later today. Bernie NetSuite Support

Hi Josh, I'll have a case created for you on our end. Someone from Support will be in contact with you shortly to get this resolved. Bernie

I've re-opened the case with some instructions on correcting possible duplicate conctacts. This should get resolved today. Bernie

Hi Nick, The Support team should be able to see which customers are calling us. We track/monitor via account number (the one that you enter when you access out support system) when calling and that we should immediately call you back. We will verify with the with team members on the Partner ques to make sure this happens.…

We have confirmed that the UK lines are back up and running and believe that the AU/Singapore lines are up as well. We are still awaiting confirmation on AU/Singapore. Bernie Fraser NetSuite Support

Support has confirmed that all lines have been up and running since about 7:00am Eastern time. Bernie