3944542 Newbie

Hi Matt, If you can file a case with Support and enter in the detailed steps on how you were able to encounter this error, QA and Dev will surely look into it. We would need this to investigate further what caused the unexpected error. Please post the case number here as well. Thanks, Hazel

Hi James, This feature that you're looking for is not currently implemented in the system. As a result, a new enhancement request has been filed for it. It is enhancement 138646. In this regards, please submit a case with the Support team and have your case attached to this enhancement request so that you will be able to…

Hi Jon, You are correct. Having the Ship To as a criteria to create a Sales Rule is not currently supported by NetSuite. There's an existing enhancement request for this. It is enhancement request 87408. Please file a case with Support and have your case attached to this request so that you can track its progress. Thanks,…

Hello Brenton, We apologize for this. In order for us to investigate on what might have caused this, kindly file a case with Support stating the details on how you encountered this problem. Since it is for 750 email addresses, there are possibilities of different problems encountered along the way like on the email…

Hi Mark, You should be creating a contact group. You can do that through saved contact search. However, I am a little confused of what you mean that you will reference customer fields in the HTML template. Could you enlighten me on this? For instance, what are these customer fields you want to reference? Thanks, Hazel

Hello Tom, Are you trying to do a campaign merge? If yes, this is a known problem currently and an issue has already been logged for this. It is issue 138436. If not, please have the specific steps on how you encountered this problem so that QA can investigate. Additionally, please file a case with Support with the steps…

Hi Matt, I may not be seeing it, but can you point specifically where is this Alt Email field you're referring to? Thanks, Hazel

Hi Andy, Thank you for bringing this up to our attention. Have you already tried testing it by creating new leads/customers in the UI (NS application) and through online forms/campaigns? What are the results? Thanks, Hazel

Hi Ray, Do you always encounter the error message "Domain Name must be unique"? It says so because there maybe a duplicate domain name already in your list of domains. Try to have it change to a different one. Well, domains is quite complicated. I am currently trying to ask more details from QA so that I can relay them to…

Hi Rob, I don't think I understand clearly the case you have here. If you can elaborate more on the scenarios you are asking, please do so. Give specific examples for illustrations specially on the custom record stated. IF you can provide the steps on these scenarios, that would help to answer the question. Thanks, Hazel

Hi Julian, I would like to verify on how you've created your template. Did you create a marketing template? or letter, email templates? This is by going to Documents> Templates in the NS application. Did you also have html coding in the template to be able to display the other elements you want like the image? We would…

Hi Jerome, I tried going to my webstore and clicking 'My Account'. Logging in to this, I can still see the Settings portlet and under that the Campaign Subscription Center link. Please do file a case with Support with complete step by step procedures on how you encountered this problem. Publish the case number here and…

Hi Julian, You are correct. Currently, when you turn the feature on, it will default to unsubscribed for the customers. This means that the specific customers will not be able to receive emails from these subscrition categories unless you turned On each category for that customer. Thanks, Hazel

Hi, Yes, Bulk Merge is currently working as you've stated. There is already a logged enhancement request so that instead of creating a letter for each member of a group, only one letter will be created that contains new pages for each member of the group. This will now allow the customers to not open and print so many…

To attach an image in a campaign, you can use a marketing template. It is inside the marketing template that you will have to declare or attach the images to be used. To do that: 1. Go to Documents> Templates> Marketing Templates OR Email Templates> New. 2. Attach image on template using HTML, <IMG SRC> pointing to the URL…

Thanks. Kindly post the case number here after it's filed by Support so we can take a look at it.

Hi Richard, Just to clarify, when you do the Estimation process in the outlook integration client, it displays how many records for each entity (customers, contacts, etc.) will be synched, right? But, after synchronization, you don't see these records in Outlook except Tasks. The customers, contacts, cases, and…

Hi Ryan, This problem you're encountering has been logged as enhancement request 99812. Please file a case with Support and have your case attached to this enhancement request to track its progress. Please publish the case number here as well. Thanks, Hazel

Hi Christine, Can you kindly file a case with Support and put the details there of how you were able to reproduce this problem? Please include details of your customers' set up. For instance, how many customers are parent customers and how many are the subcustomers for those customers you are trying to search. This would…

Hi Krishnan, The feature you are looking for is not currently supported but an enhancement request has already been logged for it. It is enhancement request 76281. Please file a case with Support and have your case attached to this enhancement request to be able to track its progress. Thanks, Hazel

Thanks. After reading your posting, I then went and changed some of the tasks to me -- as a test -- and then I could delete them. What a pain. I still wonder, is there a way to clear ALL old tasks --ones over 3 years old for example? On the other hand, the ability of administrators to delete activities (tasks) that they…

Hi Ian, I'd just like to confirm or clarify on this feature you are asking for. Does what you want fall under campaigns, because campaigns can be tracked who subscribed and who did not. OR you just really want to have one EVENT in your Calendar (future event), and then track all those invitees that accepted, declined,…

Hi, I think that this maybe a possible enhancement as of now but I will still need to verify it. A quick question, though, is that how do you envision this to happen or to be implemented? Is it like the scheduled events will be moved forward to the current date automatically? This means that the Start Date of the event…

Hi Anthony, You should not encounter this. The standard behavior for all NetSuite activities is that the From and To time boxes should be in increments if 'Reserve Time' is checked, otherwise, these two fields should be disabled. I've tried this in my test accounts but I cannot reproduce the problem. Some questions to help…

Hi MaryJo, Regarding your query if there's a way to clear or delete old tasks even those 3years of age, I am happy to say that there is a way to do that. If you are already in version 2007.0.5, please navigate to Lists> Mass Update> Mass Updates>. Under Action column, expand the Activities row and click on 'Delete Tasks'…

I've tried your scenario here. As a result, I am able to receive the message (message section) as how it was entered in my event in the reminder email sent. If you can give the specific step by step procedure on how you've encountered this, that would be great. It would help us investigate more and see what's the possible…

Hello Joe, I would just like to confirm on this. Are you referring to the Create Sales Team page which can be accessed through Setup> Sales> Sales Team> New? In this page, upon adding the employee as member of the sales team, the Contribution % is also displayed on the last column. Right now, I believe this is already the…

Hi Munni, Yes, currently, one limitation of the global search is that it cannot search custom fields whether included in an entity record or individual custom fields only. An enhancement has already been logged for this. It is enhancement request 73226. Please file a case with Support and have your case attached to this…

I've investigated your problem here and I can't seem to reproduce it. What custom search did you do? Did you go to Transactions> Employees> Track Time> Search OR you did it in Transactions> Searches> Saved Search? Additionally, what is the exact Description you entered for Duration field (e.g. equal to 0)?

Hello Krishnan, If you have the preference "Show Employees as Contacts" set to True in Setup> Company> General Preferences, any activities (e.g. event) for your employee will reflect on the Activities tab of the Contact:Employee record. Although, for the employee record itself, there is really no Activities tab yet. Is the…