Chelsea Jacobs · NetSuite Administrator · SuiteMaster

Custom Segments

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I didn't try running it, just wanted to show you the correct way to setup the formula and value. If the instructions don't work for you, and no one else responds to this post, you could create a separate post asking for help setting up the type of search you're looking for and mention you already tried 88039 but the…

Hi @esabis The "Unexpected Error" error can be a difficult one to solve. Sometimes it requires NetSuite Support and users here would not be able to assist further. However, often times in a saved search, it's because the criteria you're entering is not compatible so you have to rework the setup as needed (sometimes its…

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Hi @Ian_H In that case I'd use the Header Location on your Sales Order for reporting purposes. The header location would represent where the sale came from in your use case. You'd then set your Inventory Location at the line-level to Location A so that the items successfully get fulfilled from the warehouse. A script could…

Hi @User283824 When you say display the Retail selling price do you mean the MSRP? The price customers would pay if purchasing the item in-store? If yes, do you have an MSRP field stored on the item record? You could use that field and modify your Custom Form and add the field in the Item Sublist.

Hi @Ian_H Are you looking to have the Header Location be set to Location A but the individual line item Inventory Locations (where the items will get fulfilled from) be set to Location B? If yes, that is possible to do without an inventory transfer but the inventory would have to be stored at Location B already and…

Hi @User_K51C7 When going to Setup > Users/Roles > Manage Roles, did you ensure you selected show Inactive roles to see if the Vendor Center Role was previously set to inactive and that's why you're not seeing it? See SuiteAnswer 11195 for setting up a Vendor with a Vendor Center Role and the correct steps to assign the…

D) The conversion is permanent and cannot be reversed

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Hi @User_D5B9W Have you had them check the History tab instead of System Notes tab. That's where the data is tracked on Item Records specifically, so long as they have the proper permissions.

Hi @Ron Mc It's not recommended to give users access to change transactions with a G/L impact after the period is closed. It's specifically restricted to ensure auditing controls are in place. If you're looking to make non-G/L changes, you can make that setting change via these steps: Go to Setup > Accounting > Accounting…

Natively I don't think NetSuite has that capability but you could potentially write a script to do that for you and pull the generated file from the File Cabinet with the subsidiaries on separate sheets in the same Excel file. I haven't done it but doesn't seem impossible😀

HI @Mel H When creating the Income Statement in NetSuite, have you tried setting the Subsidiary Context field to include all Subsidiaries and then setting the Column field to Subsidiary? I believe that should separate the subsidiaries by column on the Income Statement with a total column at the end. I know you mentioned…

Hi @User_8LGY2 I believe this is a system limitation. Saved Search triggered emails don't log the email under the Communication tabs on related records/transactions unless its specifically emailed to the Customer. An alternate solution would be to create a Script that uses your existing Saved Search or set the conditions…

Thanks @Jam Amper-Oracle I've voted for both ideas and will alter our messaging to clarify for recipients in the interim.

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Hi @User_BD08X I saw in a Reddit forum (not always a reliable source of truth) that with Basic Support, your tickets are automatically set to Critical so you won't see the option list like Premium Support users have. NetSuite Support then reviews your submitted ticket and if it's not truly critical (business is down) your…

A. Tax Item on Customer Record

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Hi @User_BD08X Are you attempting to create support cases that are less than a Critical Concern (C1)? NetSuite's Basic Support provides access to SuiteAnswers and only case creation for Critical Concerns (C1) and Product Defects. Anything else would need to be solved by the customer including using the NetSuite Support…

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Hi @Vernita If your customer has no existing transactions I'd recommend opening an Item from the list you provided above and check under the Purchase/Inventory subtab: What is your Default ATP Method set to? Under the Locations subtab Do any of the locations, specifically the one associated with your order, have a Purchase…