Clarisa De Torres-Oracle Blue Diamond

Hi @Yasmine BELAOUCH, to verify, may we know if the user ran the Revaluation of Open Currency Balances process? Per SAID 14972, You must run a revaluation process to calculate the unrealized gain or loss due to exchange rate fluctuation. You can generate revaluations as part of the Period Close Checklist or at any time,…

Hi @User_KAGURA, you're right, this is a standard behavior of the system. This is documented in SuiteAnswers ID: 79635 Currency Exchange Rates List Page, you can enter exchange rates with up to 15 digits before the decimal point, or up to 8 digits after the decimal point. As a support, we are limited to how the system…

Hi @User_64PY4 thank you for providing the screenshot. It seems that the rate provider is Xignite and this means this is being sourced from them. We suggest for you to reach out to Xignite if your objective would be to further verify the rates on their end as it is already outside our scope. Apologies for the limited…

Hi @AMay11, thank you for sharing the solution and update! Yes, you will need to make a copy of the layout since standard layouts can't be overridden. I'm glad it's now working on your end. Have a nice day!

Hi @Kedalene thank you for sharing the solution! Let us know if you need further assistance on this. Have a good day!

Hi @ZShah, may I know what are the specific entries you're trying to input in the journal? Can you share it here (please cover confidential info ex. subsidiary, names etc) so we could check? Are you trying to reverse the impact of SO and PO on the Journal Entry? In terms of GL Impact, SO and PO are nonposting as what…

Hello @Kedalene, can you further explain what do you mean by prepayment adjustment? Will you be adjusting the original amount on the transaction with associated amortization? Then you would like the remaining amount in the schedule to be updated/revised based on the new amount? You can also share screenshot of the…

Hello @User_ZEOUG, were you able to check Patrick's comment above? :)

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Hi @Elshami, per checking, the ability to run a Financial Report in currencies other than its Base Currency is not yet available. This is logged under Enhancement # 158516 Reports> Financial: Provide the ability to run and print Financial Reports in currencies other than Base Currency. For consolidated reports, the…

Hi @User_QQYFN, per checking and testing, this is a standard behavior of the system. The Quarterly Current Rate is calculated when the Consolidated Exchange Rates of periods that compose a quarter (ex: Jan-March) has been calculated/updated. Per further checking, it seems that there's no specific SuiteAnswer article /…

Hi @ZShah, to clarify, did you delete all the transactions? The invoice, fulfillment, and the intercompany SO and PO? If yes, then you will need to recreate them again if you wish to reverse the GL Impact. Can you provide a screenshot on which journal transaction did you use wherein you're unable to select other books?…

Hi @User_ZI55R, I understand that you wanted to change the revenue account on your Revenue Plan. As per checking, currently, we cannot anymore change the revenue account of revenue plan with revenue recognition journal entries. This is currently logged as an Enhancement #82016 Ability to update the Revenue Recognition /…

Hi @Elina Kourouzidou, were you able to try MJ's suggestion above? You can also try removing and reselecting the Billing Schedule in the Sales Order if it would work: 1.Edit sales order 2. Remove billing schedule 3. Click Save 4. Edit Sales Order again 5. Add back the billing schedule Let us know if it would update the…

Hi @User_64PY4 can you provide a screenshot which method was used for this so we could check? Currency exchange rates with blank rate provider and N/A Method is not supported by the rate provider. For instances like this, it seems that the Use Triangulation Calculation by NetSuite preference has been enabled under Setup >…

Hi @Panadick were you able to check the comment above? We would also appreciate it if you can provide the case number once filed. Thank you!

I'm glad it's working now, @User_Aysha! Thank you as well for sharing additional insights! This can be helpful to other members😊

Hi, Everyone! @User_J20V3 needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them…

Thank you for providing your insights, @MJ Fernandez-Oracle ! 😊 Hello @Elina Kourouzidou, were you able to check the comment above? :)

Hi @User_Aysha, were you able to check the comment above? :)

Hi @User_G76FY, were you able to check the comment above? :)

Hi @Panadick thanks for the update! I just noticed that the account used was classified as "Non Posting". Per checking, this was previously analyzed in a Defect, the error being found when closing the period is related to the fact that the Journal should not have a Non-Posting account. The solution provided by our…

Hi @User_QQYFN, per checking, it has been closed due to not receiving any response from the customer after several attempts to reach them. Should the reported problem still persists, please contact the NetSuite Support again or file a new case. Thank you!

Hi @User_64PY4, are you using an exchange rate provider in sourcing the rates? If yes, have you tried reaching out to them regarding this? Thank you!

Hi @User_G76FY, I followed the SuiteAnswer article and was able to import successfully: CSV Files for testing: For Customer: For Address: Perform CSV Import: Go to Setup > Import/Export > Import CSV Records Import Type: select Relationships Record Type: select Customers Only Click Multiple Files To Upload radio button…

Thank you, Angela! Hi @User_0AODT, have you had a chance to review Angela's comment? I agree that accounting entries and related inquiries fall outside the scope of NetSuite support. To supplement the information provided, you may also find these SuiteAnswers articles helpful—they include an example as well for your…

Hi @Elshami, I've tried creating an RMA from the Sales Order, however, the Unbilled Receivable from the SO still keeps generating every month: RMA: Revenue Recognition from RMA, its GL Impact reversed the Sales and Deferred Revenue: Re-run the Reclassify Revenue at period checklist and it generated a journal entry where…

Hi @HX_SUBHANKAR, I tried generating a customer statement from the Customer record > Actions > Generate Statement and this is how it looked: Note: The Customer has 0 balance as well: Can you provide more details/steps to reproduce so we can replicate your concern? Thanks!

Hi @User_Aysha, I tried to replicate your concern using the details below and I was able to successfully import a Sales Order on my end: Discount Item: CSV File - I used the Internal IDs here: CSV Mapping Page: CSV Import Status: The imported SO: I'm not sure if this affects it but I currently have the Convert Absolute…

Hi @David Levinson, I'm trying to replicate the web error using the same browsers but I'm unable to do so. Since the error is specific to your users/account, and since we cannot identify the cause with basic troubleshooting, we recommend that you engage with our support team, who have the necessary tools to further…