Hi, Thanks for your reply. In the end I created a saved search which emails out the results daily of any replies received in the previous day to the customer representatives, I could also probably add it to their dashboard.

Hi Mikko, Thanks for the update, much appreciated. In the end I created a differing role which allows the users the permissions they require. Thanks

Hi Mikko, Thanks. Does this mean that an existing administrative user would no longer receive these notifications, and instead I can specify the core administrators who do need to receive these notifications? Thanks

Thanks I will give that a try.

Hi, Thanks for your reply. I also found enhancement 116311. Its seems at present fairly unlikely to ever get implemented with 18 votes. I maybe completely missing the point but I am not to sure how the above helps me to restrict the cases? Thanks,

One other thing I am wondering. If I was to invest in SuitePeople? Is the Payroll component compatible is the UK geographical location, I can see a lot about the US on it but not whether it supports other locations. Thanks

Thank you for the detailed reply, that looks like the perfect solution for us. I will test it out.

Thanks for the info, I am not sure I can justify this additional cost at this time. I will investigate what I can achieve with customisations, thanks.

Hi, Thanks for your reply. I think I will need to investigate Option this further. I can not really justify any significant extra cost and am not sure we would fully utilize what suite people is offering, Thanks

Thanks Jack for the very detailed guide this is most useful. I will work through this in the sandbox and give it a test. Thanks

Thanks Pauline, I will definitely vote for this enhancement as it would be very useful to have this functionality.

Thanks Michoel for you suggestion.