Hi @Jamie_F_21, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi @User_B1J9S, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Thanks, @Amanda Edwards! Hi @Kedalene, I agree with Amanda. The easier way for you to confirm the accounts associated to the user's email address is to ask a screenshot of their roles under the user 's name > View My Roles.

Hi @Kedalene, Could you please confirm if the email address is correct? Also, try updating the user's email address, reset it using the tool, and then revert it back to the original address.

That is correct, @Kedalene. Only the Administrator or a role with Core Administration Permissions (CAP) can use the User Access Reset Tool. For reference, SuiteAnswer ID 87438 User Access Reset Tool.

Hi @User_ZCWF3 I have the same scenario. Can you please confirm who created the record?

Hi @User_QBFWY様、 SuiteAnswers ID: 87459によると、ステータスが「未送信」の場合、メッセージは目的の受信者の少なくとも1人に配信されなかったことを示しています。これは、電子メール・アドレスがバウンスしている、または配信前にフィルタリングされていることが原因である可能性があります。 詳細は、次の表を参照してください。この表には、様々な受信者ステータスの意味、および関連する障害の理由に関する情報が記載されております。 参考になれば幸いです。ありがとうございました。

Congrats @Amanda Edwards, @Able Wilson & @Angela Bayliss

Hello @User_FQ0VR, It appears to be related to Issue #762655 2FA Authentication Code > Email not Being Received by Users. Related community discussions. Cannot receive 2FA verification code in Work Email New Administrator role not receiving codes

Thank you, @Jamie_F_21!

Thank you for keeping us updated, @User_ZCWF3. 😊

O tempo está acontecendo, pessoal! Veja os detalhes abaixo para obter a resposta correta e sua explicação: Resposta Correta: D. Caixa de correio cheia Explicação: Caixa de correio cheia é um exemplo de um motivo temporário pelo qual uma mensagem de email não pode ser entregue e se enquadra no email de devolução temporária.…

¡Se acabó el tiempo! La respuesta correcta y su explicación figuran a continuación: Respuesta correcta: D. Buzón lleno Explicación: El buzón lleno es un ejemplo de un motivo temporal por el cual un mensaje de correo electrónico no se puede entregar y se incluye en el correo electrónico de rebote suave. Tenga en cuenta que…

Time's up, everyone! Kindly see details below for the correct answer and its explanation: Correct Answer: D. Mailbox Full Explanation: Mailbox Full is an example of a temporary reason why an email message cannot be delivered, and it falls under Soft bounce email. Please note that if an email address generates a hard…

Hi @User_B1J9S, Have you checked if the user has any existing scheduled email saved searches that are set to run concurrently with others? It's important to note that only one scheduled saved search can run simultaneously per user. For more information, please see SuiteAnswers ID 8483 Enabling Saved Search Scheduled Email.…

Hi @User_ZCWF3 Yes, that is correct. As per SuiteAnswers ID 65709 System Note, "In the UI, users who are not Administrators can only see system notes for which they are the authors. The same restriction applies to scripting." Are you viewing the system notes through the record user interface? Please provide screenshots of…

Hi @User_ZCWF3, Please provide screenshots of the following: The permissions associated with your custom role: Navigate to Setup > Users/Roles > Manage Roles > Edit custom role > Permissions tab > List subtab. The permissions associated with the user's employee record: Access the employee record > Select the Access tab >…

2 accounts refer to 2 distinct NetSuite instances. This could mean that the user has access to either your development, sandbox, or production account. If the user is a partner, they may have access to NetSuite's Company One and Company Two instances.

Hi @Drewmich I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and you'll…

Hi @User_CQJ1E, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi @User_WLEE6, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

If you want the Remove link to be added, set the Track Messages permission to Full.

Hi @User_ZCWF3, Set the Access Level of Track Messages permission to Edit. Here's the sample output: I hope this helps!

Hi @User_VQJEF, To accomplish this, create a field with the List/Record type and ensure that the "Record is Parent" checkbox is selected. Navigate to Customization > Lists, Records, & Fields > Record Types Custom Record Type: Click Edit Click Fields Click New Field Label: Enter Label Type: Select List/Record…

Hi @User_ZCWF3, This is before and after removing the Track Messages permission in the custom role. before after Try clearing your browser's history and cache to ensure this is not a caching issue. If the problem persists, please share some screenshots.

Thank you for keeping this thread updated, @PaulFleetwood. I am glad the issue is now fixed in your production account.

Hi @Chris Polanish, Your case number is already linked to issue #543227.

It should work. Have you confirmed with the user that they only have two accounts associated with their email address?

Hi @Drewmich, I agree with @John Griffin. You need to ask another administrator to reset it using the reset tool. You can check the following articles for more information. NSC Admin Tips | How to reset 2FA when OTP is still sent to the old number See Option #2. SuiteAnswer ID 87438 User Access Reset Tool

Thanks, @Carl O. I've updated it. Feel free to start a new thread if you have any questions! 😊