Hi @User_9MVSV, Have you tried adding a start and end date for your previous promotion? I hope this helps.

Hi @gbradley, It seems that this is related to an existing defect filed under Issue #466809 File Drag and Drop > Project Task > dadHandleResponse()xmlRequest.responseText= As an alternate solution, users an attach the file by navigating to Communication > Files > New. I have also sent you an email regarding this matter and…

Hi @Krunal Patel, Are you trying to void a credit memo that is in a closed period? If so, see the steps below on how to reopen the period. Navigate to Setup > Accounting > Manage Accounting Periods Click Checklist icon for the Period of Credit Memo Click Arrow icon for Close Task Justification: Enter Justification…

Hi @User_RG1MF, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also…

Hi @User_DU7YV, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also…

Hi @kees.netsuiteadmin, If you have a role with permission to access the NetSuite Account Center, you can view defects and enhancements associated with your support cases. See Accessing the NetSuite Account Center. On the NetSuite Account Center page, click See Support Issues in the Customer Center - Home Links portlet to…

Hi @Dev_Frank, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also…

Hi @Ben H , I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn…

Thank you for reaching out to the NetSuite Support Community, @Mel H. Let’s see if any of our members have a similar integration and bundled item setup. Tagging some of our top contributors: @Tigran Shahnazaryan @Angela Bayliss @Amanda Edwards any insights on this?

Hi @kees.netsuiteadmin, Upon further investigation, this issue is related to the following defects: 675717 SuiteAnalytics Workbook > Filter Not Working 717587 SuiteAnalytic Workbook > Filter Common Key Field > The Result Is Not Filtered in Pivot Table Alternate Solution: Manually scroll down to look for the record in the…

Hi @User_RG1MF, To verify and update the email template used in your Online Case Form, follow the steps below: Navigate to Setup > Support > Online Case Forms. Click Edit next to your default Online Case Form. Go to the Set Up Workflow tab. In the Customer Notification section, find the Send Auto-Reply Email field to view…

Hi @User_JLROZ, As per SuiteAnswers ID 87683, it will not affect their integration tokens or their connection to their integration. However, if they are using user credentials for their integration, they will need to use the new password. Otherwise, the TBA token/secret will remain unchanged. I hope this answers your…

Hi @CDuf, It appears that this is a limitation within NetSuite. I checked to see if we could obtain the information through a search, but execution log details are not captured in the report/search results. There is a similar enhancement request recorded under the following enhancement requests: Enhancement # 213878 Saved…

Hi @User_DU7YV, In your Custom Field, ensure that the role is not restricted. In your Custom Role, if this field retrieves a value from a specific record, verify that the role has access to both the Transaction record and its originating field. I hope this helps.

Hi @User_ABA53, This is logged under Enhancement request #263956 Saved Search > Role > Ability to identify permissions that are under the different subtabs (such as Transactions, Reports, Lists, Setup, and Custom Records) of the Roles page. As a workaround, you can download the updated NetSuite Permissions Usage worksheet…

Hi @Angela Bayliss, You can ignore the user from your Profile > Ignore List. Click your Profile icon Select Edit Profile Fields Select Ignore List From here, you can add and remove users from your Ignore List: To add someone to your Ignore List, type the user's full name in the text field and click OK. You must type their…

Hi @Michelle Cronje, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will…

Hi @Elina Kourouzidou, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will…

Hi @Michelle Cronje, This may be a caching issue. Can you try to use a different browser or clear your browser cache and browsing history? Let us know how it goes.

Hi @Buckeye1497, These are the only portlets available in the Activity Dashboard. I looked for any existing enhancement requests but found none. I recommend submitting a request at SuiteIdeas. Please be sure to specify your desired feature in the comments and provide a detailed, concise description along with the…

Yes, creating a standalone credit memo is a better workaround than deleting an invoice and editing the sales order.

Hi @Elina Kourouzidou, NetSuite abides these requirements and protects its infrastructure with multiple levels of secure network devices. As you know, there are a variety of controller documentation requirements under the GDPR. The materials provided below are designed to help our customers address these requirements by…

Hi @Avinash Agrawal, NetSuite Indiana User Group Website: indianansug.org Contact Name: Cameron Murray Email: cameron.p.murray@accenture.com Indiana NetSuite User Group Linkedin: https://www.linkedin.com/company/indiananetsuiteusergroup/about/

Hi @Anneth, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn…

If the sales order is invoiced, it will no longer be possible to apply the promotion as sales orders are non-posting transactions; they serve as an offer of sale to a customer. If the sales order has not yet been invoiced, then the promotion code is still available for modification.

Yes. Here's an example of custom Center Tab and Knowledge Base articles.

Hi @Amanda Edwards, There's no need to check the Display in Web Site box to publish this topic in your account. You might want to utilize the Intranet feature in NetSuite that allows you to publish tabs and categories internally within your NetSuite account to specific roles, groups, or individuals who have access. For…

Hi @User_PPUGR, Changing the currency is currently not possible for non-One World accounts. Enhancement # 339796 is filled to address this limitation. If you have recently upgraded to OneWorld, the Company Information is captured from the Top Level or Parent Company. Once the Subsidiary record is saved, two of the fields…

Thanks, @Grant B. Hi @Anneth, there is no existing saved search that can pull up the 2FA field, however, if you navigate to Setup > User/Roles > Two-Factor Authentication Roles, you can see the list of roles and the 2FA field values. I hope this helps.

Hi @User_2LD8N, as per the SuiteAnswers provided, you have to edit the existing Sales Order and apply the promotion code.