We use a login with view permissions if they are investigating prior to installation and grant admin rights at the point the vendor requires it to install scripts/apps, etc. When the solution is installed and accepted we revoke permissions and inactivate the user. We typically allow one vendor to do work at a time so we…

We do something similar to what Evan describes. An End User field is just below the Customer company. For indirect sales end user is always populated. Partner is associated for all indirect sales. When the partner buys to resell, we use some additional custom fields and sublists. We make certain that we can easily view any…

We make extensive use of folder permissions. Create a static group of type employee and add members such as employee1 and his/her supervisor. Repeat for employee 2, etc. Then edit the file cabinet folder for employee1 and enter the group name in the Restrict by Group field. In order to keep track of permissions we've added…

We do advance replacements. That also covers a situation in which a customer may not return the defective item. 1. Create SO to ship new serialized item at the proper selling price. 2. Issue an RMA for return. 3. Upon receipt of the defective item, receive it against the RMA 4. Process the RMA as a credit for the value of…

We permit managers and experienced users to file cases with NetSuite directly. For internal assistance we use NS Helpdesk functionality. NetSuite customizations route to our Product Manager (we are a software company so we simply follow the same workflow or internal requirements as for customer needs.) Problems are handled…

I can't speak to SAP but I can offer that since moving from a collection of Sage, Microsoft and other disparate applications we haven't looked back. What NetSuite doesn't do natively we can easily do with minimal technical skill. Since adoption in late 2008, we have consolidated 26 disparate applications into one platform.…

Even when my email indicates that I want a reply via email only, Support insists on calling, calling, calling several times. From our experience it is not possible to open a Case without speaking with a support rep unless you screen calls.

It's pretty disappointing to be offered a feature that isn't available because we paid more for subsidiary support then be promised it would be in the next release, and then a year later tell us it won't be coming at all. This is a 'standard' feature that is documented in help and part of the product value. The fact that…

Malin demonstrated (perhaps an alpha) iPhone 2.0 at SuiteWorld last May. The difference was substantial, offering the kind of interactive capabilities you would expect on a mobile platform. Some of our staff were testing an Android app that had more capabilities than the current iPhone release but we moved away from…

We've had reasonable results from SuiteDroid for NetSuite

I need to weigh in on the positive side. Many of our department managers read the Release Notes and watched the online training, then dove in to see what they could do (with some extra tutoring). They're not developers so that's not something any of them would even consider with scripts. This has opened a new level of…