All technical issues have now been resolved. Thank you for your patience and we apologize for any inconvenience.

The fix to Defect 289439 has been released to all accounts. Please contact Support if you continue to experience problems with your security questions.

Some hosted ecommerce sites experienced intermittent performance problems. We have resolved the issue.

SuiteAnswers should now be available. We apologize for the inconvenience. Thanks,

Please Do not attempt to log in to your account. Your patience is appreciated as we work to resolve the issue. More information will be posted on this status page as it becomes available.

Please refer to https://status.netsuite.com/status_en_US.html for updates. A component of NetSuite's infrastructure unexpectedly switched to a mode with diminished throughput capacity. This resulted in intermittent degraded service delivery and page response times. The disruption was detected by our monitoring and on call…

The connection issue with our phone system has been resolved. Thank you for your patience. Thanks,

andre.schoeman, is the problem intermittent? Do you have a case open with Support?

There could be a delay due to a current incident affecting Asynchronous Services in the NA West region. Support filed Defect 501378 for the performance degradation, however other processes can impact campaign execution such as: [LIST] [*]CSV Imports. [*]Mass Updates in the database. [*]Scheduled activity such as…

If you have the Show Internal IDs preference = T under Home > Set Preferences, the search list shows the internal ID of each search. Alternatively, you can see the search ID in the url when you run a search. i.e. https://example.netsuite.com/app/common/search/searchresults.nl?searchid=179

Campaign metrics are detailed in SuiteAnswers Answer Id: 9413 - https://netsuite.custhelp.com/app/answers/detail/a_id/9413/kw/marketing%20statistics Additional information such as campaign click thru can be found here - https://netsuite.custhelp.com/app/answers/detail/a_id/39106

I found a similar issue reported in a 2014.1 Defect 285296: Bulk Merge > Fax > Error You cannot perform a bulk merge operation with an empty group. The problem is resolved in 2014.2 but an alternate solution was provided until you are upgraded. Solution: At least one of the members of the target group has to have an email…

A solution in SuiteAnswers Answer Id: 34063 should address this: To resolve this, the Marketing Automation feature needs to be turned on. 1. Navigate to Setup > Company > Enable Features > CRM tab > Basic Features > tick the Marketing Automation checkbox. 2. Click on the I Agree button in the pop up window (TERMS OF…

A new DMARC-compliant Email Format will be available in NetSuite Version 2015 Release 2. See this thread for more info: https://usergroup.netsuite.com/users/forum/announcements/370486-new-dmarc-compliant-email-format-in-netsuite-version-2015-release-2.

Issue 317238 was filed for this and QA is currently investigating. Please contact Support to have your case attached to the Issue in order to receive notification of a fix.

One more thing - The group records should also have the Global Subscription Status set to at least Soft Opt-In.

Once an email has soft bounced 3 times without any trackable activity it will automatically be converted to a hard bounce.

If the group isn't empty and the feature is enabled, I would contact Support to investigate this further.

The massbounces.na1.netsuite.com issue has been communicated to QA and they are currently investigating.

Enhancement 180802 is still open but the request is focused on cosmetic changes to the footer itself. I think the email abuse link is tied to the domain name you are using for the marketing campaign. I found a similar case that references this SuiteAnswer for configuring DNS and Host Aliases / CNAME settings: Pointing…

We are tracking this request in Enhancement 180802 : Unsubscribe Footer : Ability to modify the text that appears in the footer. You can vote for this in your NetSuite Account Center or contact Support to register your vote. Thanks,

Hi Chad, Email and fax templates that use CRMSDK tags will be deprecated and replaced by scriptable email templates in a future version. You can currently use crmsdk to merge customer data, but the template will need to be converted to scriptable at some point. We do not yet have a date set for when crmsdk will be…

If the saved search uses any summary type (Group, Count, Sum, Minimum, Maximum, Average) on the Results tab of the search, the search can't be used to create a Dynamic Group. To resolve this, remove any summary type set to the search and save the changes. Thanks,

You can merge duplicate records according to the terms you set. To set preferences for which types of records you want to search and how they are classified as duplicates, someone with the Administrator role can go to Setup > Company > Duplicate Detection. For more information, see the Help topic "Setting Up Duplicate…

You can view how recipients respond to your campaign events with the Campaign Response Summary and Detail reports.The following standard marketing reports are available in NetSuite: Campaign ROI Analysis Summary Report Campaign ROI Analysis Detail Report Campaign Response Summary Report Campaign Response Detail Report Lead…

You can also perform a mass update on global subscription status. This requires adding criteria in order to identify the records for update. 1. Go to List > Mass Updates > Mass Updates. 2. Under General Updates, click Company, Contact, Customer, Partner, or Vendor. 3. Set criteria for the users you want to update. 4. On…

The Help topic "Working With Google AdWords" includes an example on how to insert AdWords Conversion Tracking code into your Web site. Thanks, Rob

Does anyone know where I can find more information about setting up Marketing? You can find marketing related tutorials in NetSuite Central from the Support tab in your NetSuite account. From NetSuite Central, click on Self-Paced Training > SFA & CRM tab. Thanks, Rob

There is a topic in SuiteAnswer ID: 72890 that may help you get started - Determine the date when the payment was applied via ODBC. Scenario: Payment Received: 3/10/2015 Invoice Date: 3/15/2015 Payment applied by Accounting on 3/30/2015 In the scenario above we can easily say that the payment has been applied on the 30th…

Support filed Defect 485587 ODBC > Production > Error getting the literal value of right operand. An alternate solution to modify you query like this example may work: TO_DATE('2018-03-08 00:00:00', 'YYYY-MM-DD HH24:MI:SS')