Robert Nedelkow-Oracle

Support filed Defect 422367 for this incident. Engineers are actively working on a resolution and ETA is 1-2 hours. If you have a case attached to the Defect, Support will keep you posted with updates. status.netsuite.com has also been updated.

in Netsuite down? I cant log in Comment by Robert Nedelkow-Oracle Nov 18, 2016 1:47PM

Support is in the process of filing a Defect for this incident 12/14. Defect # will be provided shortly.

in Sandbox Down Comment by Robert Nedelkow-Oracle Dec 14, 2016 12:24PM

We are in the process of executing the last step of the fix for the remaining sandbox accounts. There is no solid ETA yet but Support will continue to provide updates via your case.

in Sandbox Down Comment by Robert Nedelkow-Oracle Dec 2, 2016 6:14PM

This may be related to Defect 419968 NetSuite > Performance > System Slow. Please contact Support and reference this Defect.

in Website is down for maintainence and errors at checkout during Black Friday and Cyber Monday Comment by Robert Nedelkow-Oracle Nov 29, 2016 11:22AM

For other that may be experiencing the same issue, Support filed Defect 420880 Site Builder > Checkout > Submit Order > Page Not Found.

in Checkout Errors using Chrome on Windows 7 Comment by Robert Nedelkow-Oracle Nov 8, 2016 5:22PM

We are also investigating a webstore issue in Defect 420688 SCA > Rebuild Search Index > Status = Failed > Internal Error on Web Store pages.

in NetSuite down? Comment by Robert Nedelkow-Oracle Nov 7, 2016 7:09PM

An incident in our database infrastructure has slightly impacted performance for some customer accounts. Operations Engineers were notified of the issue by monitoring and are working to resolve it as quickly as possible. Support filed Defect 420690 for affected accounts.

in NetSuite down? Comment by Robert Nedelkow-Oracle Nov 7, 2016 5:07PM

10:40 AM EST - An incident in our NA EAST database infrastructure has resulted in an interruption of service for some customer accounts. Please visit status.netsuite.com for updates.

in NetSuite down? Comment by Robert Nedelkow-Oracle Nov 7, 2016 10:47AM

Support also filed Defect 420635 for those experiencing higher than normal server times.

in NetSuite down? Comment by Robert Nedelkow-Oracle Nov 7, 2016 12:25PM

This is now resolved. status.netsuite.com has been updated - 10:40 AM - 10:59 AM (Resolved)

in NetSuite down? Comment by Robert Nedelkow-Oracle Nov 7, 2016 11:01AM

There is no ETA at this time. Any updates will be posted asap.

in NetSuite down? Comment by Robert Nedelkow-Oracle Nov 7, 2016 10:56AM

Support filed Defect 418134 for those affected. Please have your case attached in order to receive status updates.

in NetSuite is Down! Comment by Robert Nedelkow-Oracle Oct 19, 2016 7:49PM

Support filed Defect 420629 for those accounts affected by this incident.

in NetSuite down? Comment by Robert Nedelkow-Oracle Nov 7, 2016 11:13AM

A datacenter-wide incident in our NA West facility has resulted in delay with the delivery of outbound email. On-Call engineers were notified and resolved the issue as quickly as possible. status.netsuite.com has been updated and this problem should be resolved. Please follow up with Support if you are still experiencing…

in NetSuite-generated emails not going through Comment by Robert Nedelkow-Oracle Oct 24, 2016 9:28AM

This is should be resolved now. status.netsuite.com has been updated.

in NetSuite is Down! Comment by Robert Nedelkow-Oracle Oct 18, 2016 9:52PM

status.netsuite.com was updated and this should be resolved now. A datacenter-wide incident in our NA West facility has resulted in a very serious degradation in performance for customers local to that datacenter when attempting to access SuiteCommerce Webstore or SuiteCommerce Checkout functionality. Operations Engineers…

in NetSuite is Down! Comment by Robert Nedelkow-Oracle Oct 18, 2016 6:41PM

Some accounts experienced an interruption in service and status.netsuite.com has been updated. Support filed Defect 414896 for those that are effected.

in Looks like NetSuite is down Comment by Robert Nedelkow-Oracle Sep 29, 2016 1:08PM

If you receive an error on fulfillment, Support filed Defect 414720 Item Fulfillment > Save > Unexpected error > Error occurred making a FedEx Ship request.

in Looks like NetSuite is down Comment by Robert Nedelkow-Oracle Sep 28, 2016 3:44PM

We have filed Defect 417925 for webstore performance.

in NetSuite is Down! Comment by Robert Nedelkow-Oracle Oct 18, 2016 7:07PM

status.netsuite.com was updated with the following message at 2:25 PM EST: A datacenter-wide incident in our NA Northwest facility has resulted in a degradation in connectivity for customers local to that datacenter. Operations Engineers were notified of the issue by monitoring and are working to resolve it as quickly as…

in Kick outs and log in issues Comment by Robert Nedelkow-Oracle Sep 20, 2016 2:43PM

Support is filing a Defect for those accounts still affected. The Defect # will be posted shortly.

in NetSuite is Down! Comment by Robert Nedelkow-Oracle Oct 18, 2016 6:55PM

Try logging in using https://system2.netsuite.com/pages/login.jsp or system2.na2.netsuite.com. Users may notice better performance logging in on system2. If the system2 domain provides better performance, then you can continue to use this domain to work as usual in your NetSuite account. For more info on getting Help with…

in Kick outs and log in issues Comment by Robert Nedelkow-Oracle Sep 20, 2016 10:34AM

Our engineers have identified the cause and are preparing to release a fix. Eta is 30 minutes.

in NetSuite is Down! Comment by Robert Nedelkow-Oracle Oct 18, 2016 9:17PM

Support filed the following Defects: [LIST] [*]413227 Webstore > login > Throws Unexpected error: An unexpected error has occurred. Technical Support has been alerted to this problem [*]413160 Performance > NetSuite > Slow and Freezing > Getting Session Time out [*]413378 Unable to Login to NetSuite [/LIST] Please contact…

in Kick outs and log in issues Comment by Robert Nedelkow-Oracle Sep 20, 2016 11:04AM

Any new incidents should be reported to Support for further investigation. All recent incidents are listed on status.netsuite.com.

in NetSuite is exteremely slow today in West Coast Comment by Robert Nedelkow-Oracle Sep 22, 2016 11:31AM

status.netsuite.com was updated today 9/19 - An incident in our database infrastructure has resulted in an interruption of service for some customer accounts. 02:50 AM - 02:52 AM (Resolved) If you continue to experience a performance problem, please contact Support and they will investigate further.

in NetSuite is exteremely slow today in West Coast Comment by Robert Nedelkow-Oracle Sep 19, 2016 5:09PM

Some accounts are receiving a maintenance message when logging into NetSuite. Status.netsuite.com has been updated and Support filed Defect 415126.

in Looks like NetSuite is down Comment by Robert Nedelkow-Oracle Sep 30, 2016 2:46PM

It appears that Fedex was experiencing connectivity issues causing the fulfillment error.

in Looks like NetSuite is down Comment by Robert Nedelkow-Oracle Sep 28, 2016 3:47PM

Support is investigating similar reports and will provide an update asap.

in NS = unusably slow. Shows as client issue Comment by Robert Nedelkow-Oracle Sep 8, 2016 3:30PM

status.netsuite.com has been updated with the following message - A datacenter-wide incident in our NA West facility has resulted in a degradation in performance for customers local to that datacenter when attempting to access Application UI functionality. Operations Engineers were notified of the issue by monitoring and…

in We're down. Anyone else? Comment by Robert Nedelkow-Oracle Aug 22, 2016 11:20AM

Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

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