Robert Nedelkow-Oracle

Support has filed Defect 365954 : E-mail Case Capture > Send Email > Email not delivered to NetSuite. Please submit a case and reference this Defect.

in Anyone experiencing issue with emails to @cases.netsuite.com Comment by Robert Nedelkow-Oracle Nov 6, 2015 11:04AM

I'm able to use "Save As" on item records now.

in Netsuite down? Comment by Robert Nedelkow-Oracle Oct 23, 2015 4:05PM

Support filed S1 Defect 363757 Opportunities > Transactions > Quotes > Communication Tab > Files subtab > Attach file > File is not available under Attached File

in Netsuite down? Comment by Robert Nedelkow-Oracle Oct 23, 2015 12:07PM

Support has filed the following Defects on 10/23: 363700 Performance > Setup > Import/Export > Import CSV Record; Importing Records is Slow 363655 SuiteScript > nlapiSubmitFile returns SSS_TIME_LIMIT_EXCEEDED Please contact Support to confirm whether either of these are related to your issue.

in An unexpected error has occurred. Please click here to noti... Comment by Robert Nedelkow-Oracle Oct 23, 2015 9:12AM

Potential root cause of the different performance issues reported today has been identified and a fix will be deployed shortly.

in Netsuite down? Comment by Robert Nedelkow-Oracle Oct 23, 2015 1:00PM

NetSuite engineers are aware of the problem and are working towards a resolution. Several issues were reported regarding serious degradation in performance and Support has filed the following S1 Defects. Please contact Support to have your case(s) attached in order to receive status updates. 363700 Performance > Setup >…

in Netsuite down? Comment by Robert Nedelkow-Oracle Oct 23, 2015 11:32AM

Support has filed an S1 Defect 363319 : Slow Performance Using NetSuite / Intermittent Cannot Login. Please have your case attached to the Defect to receive updates. More details will be made available on status.netsuite.com

in Not able to login to NetSuite Comment by Robert Nedelkow-Oracle Oct 21, 2015 4:57PM

Support filed S1 Defect 363157 : Site Builder: Web Store takes a very long time to load. Please have your Support case attached to receive updates.

in Web Stores down again 2015-10-20 Comment by Robert Nedelkow-Oracle Oct 20, 2015 8:07PM

Support has filed the following Defect for the Unexpected Error when saving records - S1 Defect 362412: Saving Records Returns Unexpected Error. Please contact Support to attach your case to this Defect and you will be notified once a fix becomes available.

in An unexpected error has occurred. Please click here to noti... Comment by Robert Nedelkow-Oracle Oct 15, 2015 1:46PM

Support filed Defect 362858 WebStore > Not Loading. Please contact Support if you are still experiencing this.

in Web Store Down Comment by Robert Nedelkow-Oracle Oct 19, 2015 12:48PM

Defect 361368 was filed for this and has been resolved. Please contact Support and reference this Defect if you continue to experience this.

in unexpected error on viewing customer records , seems to be all netsuite accounts? Comment by Robert Nedelkow-Oracle Oct 9, 2015 8:56AM

The fix to Defect 362412 is currently being released. This should be fully resolved shortly.

in An unexpected error has occurred. Please click here to noti... Comment by Robert Nedelkow-Oracle Oct 15, 2015 3:25PM

This is possibly related to 361585 Save Sales Order > results to Unexpected Error, and the fix will be released shortly. Please contact Support to confirm if this related to your issue.

in An unexpected error has occurred. Please click here to noti... Comment by Robert Nedelkow-Oracle Oct 15, 2015 1:18PM

I saw something similar that may be related. An invoice was created from a sales order with rev rec on rev commit = T. Items were added to the invoice that were not on the sales order. The invoice was then edited removing the items on the sales order and only the new items (not on sales order) were kept. This caused rev…

in "The value of Rev Rec on Rev Commit may not be modified for this transaction" Comment by Robert Nedelkow-Oracle Oct 2, 2015 2:29PM

A similar error was reported in Defect 355620 - Transactions> Sales> Bill Sales Orders> Status> Error : Bulk Processing Abnormal Termination > Cash Sale was created with Transaction Number and was sent to Credit Card processor but the Sales Order is related to a different Cash. You may want to contact Support to see if…

in Bulk Processing Abnormal Termination Errors Comment by Robert Nedelkow-Oracle Oct 2, 2015 8:56AM

Another alternate solution was provided: 1. Setup > Site Builder > Layouts > Edit "Related Items" > Uncheck "USE TEMPLATES" (but first save somewhere what Templates were used) 2. A new Heading and Items tabs will be shown on the Layout form. 3. Go to Items tab > DESCRIPTION TEXT ALIGNMENT = anything else than Not Shown. I…

in "System Maintenance Period" message when i try to open any product on the website Comment by Robert Nedelkow-Oracle Oct 6, 2015 10:50AM

Defect 360739 SiteBuilder > View Item Record > System Maintenance Notification was filed for this. An alternate solution was provided: 1. Setup > Site Builder > Set Up Web Site > Edit > Appearance tab > DEFAULT RELATED ITEMS LAYOUT = choose some non-customized > I have chosen "Basic : Flat Blocks PRODUCTS (related item…

in "System Maintenance Period" message when i try to open any product on the website Comment by Robert Nedelkow-Oracle Oct 6, 2015 9:47AM

I'm not sure if the following steps apply to Advanced Partner Center roles, but it worked for the regular partner center: Navigate to: Customization > Scripting > Script deployments Edit the following scripts and select the Roles in the Audience tab for which the sticky notes are not working. The IDs of the scripts are:…

in Sticky Notes Not Working for Accountant Comment by Robert Nedelkow-Oracle Jan 17, 2018 4:28PM

I can't see your picture but I think the only option would be to rename the file and exclude any international characters. This has been documented in SuiteAnswers Answer Id: 24534 - https://netsuite.custhelp.com/app/answers/detail/a_id/24534/kw/import%20international%20characters

in File Cabinet: Importing Zip File - International Characters Error Comment by Robert Nedelkow-Oracle Sep 22, 2015 9:25AM

I saw something similar reported with Advanced PDF layouts in Defect 335488. This alternate solution was posted but you may still want to follow up with Support: 1. Customization>Forms>Transaction Forms. 2. Edit form. 3. Under Printing type select Legacy > Save.

in Emailed invoices are using the wrong PDF template? Comment by Robert Nedelkow-Oracle Sep 30, 2015 12:41PM

The fix to Defect 358481 will be released shortly. You will also be notified as soon as this is resolved if you have a case attached to this Defect.

in Edited transactions cannot be saved/deleted Comment by Robert Nedelkow-Oracle Sep 21, 2015 1:35PM

This should be resolved now.

in Down for Scheduled Maintenance Comment by Robert Nedelkow-Oracle Jul 30, 2015 12:28PM

filo A recent SuiteAnswer was published regarding connecting and querying using Connection String. This answer also includes sample Java code.

in Connecting to NetSuite using SQL Developer Comment by Robert Nedelkow-Oracle Jul 29, 2015 8:49AM

Support is working with out Developers to address this. Defect 351024 was filed and the investigation is on-going.

in Down for Scheduled Maintenance Comment by Robert Nedelkow-Oracle Jul 30, 2015 12:08PM

This is due to the way Safari assigns client certificates to secure sites and has been a common problem in Safari for some time. Removing the certificates from your keychain or disabling iCloud should resolve this. See this Apple article for more information: https://discussions.apple.com/message/23411981#23411981 You can…

in Safari Blocked from user group? Comment by Robert Nedelkow-Oracle Jul 30, 2015 9:04AM

According to Spamhaus, this IP should no longer be listed. 167.216.129.171 is not listed in the SBL 167.216.129.171 is not listed in the PBL 167.216.129.171 is not listed in the XBL

in Spamhaus again! Comment by Robert Nedelkow-Oracle Jul 30, 2015 9:13AM

What you see in the portlet depends on whether you have either the NetSuite Support Center role or the NetSuite Support Center (Basic) role. See SuiteAnswers Answer Id: 10038 for details - https://netsuite.custhelp.com/app/answers/detail/a_id/10038/kw/netsuite%20account%20center

in Netsuite Account Center Portlet Issue Comment by Robert Nedelkow-Oracle Jul 24, 2015 12:39PM

Please file a Support case to investigate further. You can also try using https://system2.netsuite.com/pages/login.jsp. If the system2 domain provides better performance, then you can continue to use this domain to work as usual in your NetSuite account.

in Netsuite Performance Comment by Robert Nedelkow-Oracle Jul 21, 2015 10:23AM

The Netsuite service is currently experiencing issues that may result in slowness and intermittent connectivity failures. On call engineers have been notified and are working on resolution. We will provide further updates as details warrant.

in Unable to login to netsuite UI Comment by Robert Nedelkow-Oracle Jul 15, 2015 5:27PM

Does the error occur on standard forms? It may be related to a customization already deployed on the form or record. You may want to speak with your Account Manager if the problem persists.

in Can't Edit Forms Comment by Robert Nedelkow-Oracle Jul 17, 2015 2:19PM

Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

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