Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Try logging in to NetSuite using https://system2.netsuite.com/pages/login.jsp. If the system2 domain provides better performance, then you can continue to use this domain to work as usual in your NetSuite account. Thanks,

Hello, The Help files were recently updated on sandbox and should be available now. Can you try clearing cache and logging back into sandbox to confirm the links works? If not, please contact Support for assistance. Thanks,

Hello lauram, A google search for spf setup returns examples on setting this up with your domain. If needed, you can also get NetSuite's SPF Record from centralops.net, type netsuite.com on the "Domain or IP Address field" then press the Go button. You should get NetSuite's MX Record. Thanks,

The script deployments page at: Setup > Customization > Script Deployments lets you see all scripts deployed on records using the filters at the bottom of the page. You can also list any scripts and related workflows on the Scripted Records page at: Setup > Customization > Scripted Records. Workflows are also a…

This can occur when a contact record is removed from a customer record and then associated with a new customer. See SuiteAnswers Answer Id: 14706 for the related solution. Thanks,

"Here is a very useful article in our help guide Shrinivas. https://netsuite.custhelp.com/app/an...#N3150353600-0 " Every time I click this, I get the netsuite login screen.. I am already logged into netsuite. Never see the help page Bill The link is broken but it refers to SuiteAnswers Article ID 8988, titled "Updating…

Andrew, do the fields just not appear on the Estimate form once you've applied them? Thanks,

A couple of things that you could look at in this case: 1. Do the 2 users have different roles? If so, they may be assigned a different preferred form. Each form has a Roles tab that allows you to make a form Preferred for certain roles. 2. Confirm the Localization settings for both users under Home > Set Preferences >…

We are tracking this request in Enhancement 122880 : Web Services / Roles: Provide the ability to Create / Add / Update Roles via Web Services. You can vote for this in your Customer Center. Thanks,

I can scroll the entire Income Statement using Chrome Version 25.0.1364.172 m. You may want to contact Support if this still reproduces for you. Thanks,

I have seen this message when opening multiple browser windows from different NS accounts. The link works fine when I open SuiteAnswers from my production account and paste the url. If I open the link in my test account using Firefox for example, it will display the time out message. Thanks,

We are tracking a similar problem in Defect # 242800 - Transaction Column Field > Store Value = F > custom column field does not print on Picking Ticket. Thanks,

The SuiteAnswers site is experiencing a performance problem that prevents all users from accessing the site. Please use NetSuite Help while we investigate the problem. Thanks,

We are using the 3.0 and it is much better (IMO) than 2.0. However, we keep receiving errors when trying to sync e-mails. "Email could not be linked to supportcase (#234374) Invalid recipient reference key 234374." Not sure exactly what this means, but it is causing the e-mails not to sync. Also... we are not able to get…

Internet Explorer 9 on Windows 64bit works fine on your site. Thanks,

This issue is now resolved. We apologize for the inconvenience. Thanks,

A Service Interruption occurred today. More information will be posted on this status page as it becomes available. See status.netsuite.com for more information. Thanks,

I see the field name in IE and Firefox as long as I use the same role and login. As stated above, the user preference "Display Internal IDs" controls this setting. Thanks,

status.netsuite.com has been updated. Thanks,

Jerry, thank you for the suggestions. Unfortunately clearing the cache nor trying a different browser solved the problem. Does anyone have another suggestion? Or know of a way I can contact NetSuite directly? Thanks again, Liz You reach Support through SuiteAnswers under your Support tab in NetSuite. From SuiteAnswers, you…

system2.netsuite.com is working for users in Canada. Thanks,

It works for me on Entry Forms using Firefox 7 and IE 8. You may want to contact Support if this is still reproducible. Thanks,

The fix was released to all production accounts. Please contact Support if this continues to be a problem. Thanks,

We have filed the following defect for this. Defect #- 223657 SUMMARY: Transactions > Sales > Enter Sales Orders: The next line item is removed instead of the selected line. Please file a case with Support and have it attached to this Defect. Thanks,

See this article for a step by step process in Chrome, IE9 and Firefox: http://www.makeuseof.com/tag/manually-automatically-clear-browser-history/ If this continues to be a problem, contact Support to investigate this further. Thanks,

This appears to be a caching issue. Unfortunately, using IE's Delete option from Internet Options is not sufficient to resolve this caching issue as it does not always remove all of the cached objects. Recommended Steps: 1. Close IE. 2. Open IE. 3. From Internet Options, on the General Tab, in the Browsing History section,…

Google Chrome sometimes keeps cache related to web applications and websites stored in the Chrome appcache internals folder. Open the Google Chrome browser and type chrome://appcache-internals/ and delete any additional appcache. Thanks,

Unfortunately, it is not possible to recover a deleted sales order. Thanks,

The fix should be completely pushed out by now. Please contact Support if you are still experiencing this issue. Thanks,

Defect 222118 has been fixed. Please contact Support if you are still experiencing this issue. Thanks,