Hi @dpto Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful.

Hi @JustinB_10664 following up on this. thanks!

Hi @User_BD08X In NetSuite, once a Vendor Bill has been saved (especially if it's fully approved), the Currency field becomes locked and cannot be edited — even in Edit mode. Unfortunately you cannot change the currency on a Vendor Bill once it's been saved and approved. To correct the currency without causing accounting…

Thank you for sharing your insights, Tigran! Also, @User_2CE7R , there were instances that the reason for the Payment Link Checkout Page shows No Payment Methods Available is because the Payment Link was not properly setup since it is missing Domain prefix and Payment. To configure Payment Link: In NetSuite, go to Commerce…

Hi @dpto There are Items where Vendor Name/Code field is not populated because the Items have multiple associated Vendors under Vendors list of Purchasing/Inventory tab. On a Purchase Order (PO), each selected Item has an auto-sourced Vendor Name from the Item record based on the Vendor of the PO. However, when user prints…

Hi @User_DMW5Z Item price levels you enter take precedence over the selection in the Price Level field on the customer record as well as the price levels for pricing groups. Below are the precedence of how Item Pricing is recognised in the Web Store: Customer Record > Financial > Item Pricing subtab Customer Record…

Hi @JustinB_10664 Can you please provide screenshots of the transactions and the changes in GL impact so that we could get a better picture of the concern.

Hi @User_Q1DPO When the requisition status is the state in the purchasing workflow, Pending Approval – Approval is required. No purchase orders have been created. Pending Order – Transaction is approved. No purchase orders have been created. ... Once it’s Pending Order, it has moved past the approval step and is…

Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful.

Hi @Brian Finlay System Notes only log changes. If the value is currently “Hold - Customer” but hasn’t recently changed, it won’t appear in System Notes. So even if the field is in that status, unless it changed to that value during the date range of the search, nothing will be returned. Can you try this: CASE WHEN…

Hi @User_F7HG7 Per checking, this remains to be an enhancement. Thank you.

Hi @Mr. Khan Requisitions always use the employee’s subsidiary base currency. There is no native UI option to create a requisition in another currency (e.g., AED, GBP) if the employee’s subsidiary base currency is USD. Per checking, the only alternate solution available is to set the currency upon creation of purchase…

Hi @Vishnu M glad to have you with us today, and thanks for posting here in the NetSuite Support Community! Greetings everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated!

Hi @AmitCohen When a phone number is entered in NetSuite, it is formatted according to the following rules: If the number is entered in the international format and is of the same country as the subsidiary, the country code is omitted and the number is formatted according to valid national standards. If the number is…

Hi @BryanV Absolutely, I agree with Tigran, if the “Pay Now” link suddenly stopped working without any code changes, and the image was also missing at one point, it's very likely the issue lies with the external service (Solupay/Versapay) rather than NetSuite itself. Since the template code hasn’t changed and the image now…

Hi @User_KLKPQ What role are you using? If you are using a custom role, you may reach out to your Administrator and have them perform the following to resolve the concern: Go to Setup > Users/Roles > Manage Roles Click Edit the Custom Role that you are using In the Authentication section, mark the following: Allow Manual…

Hi @JustinB_10664 Invoices in NetSuite do not post COGS directly, only Item Fulfillments (for Advanced Shipping) or Cash Sales (for non-Advanced Shipping setups) create the COGS entries. When an Inventory Item’s on-hand quantity goes to zero, NetSuite resets or recalculates the Average Cost, which can retroactively adjust…

Hi @CDuf glad to have you with us today, and thanks for posting here in the NetSuite Support Community! Greetings everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated!

Hi @PaulFleetwood Per checking on our database, there are no known system limitations or restrictions yet in NetSuite that would cause the error message shown on the screen. However, since this issue is affecting functionality and is not an expected behavior, we recommend contacting NetSuite Customer Support to further…

Hi @User_Q1DPO You may try the following using your Administrator role. Troubleshooting: 1. Click the Lists tab 2. Click Setup Custom tab link 3. Click Audience tab 4. Uncheck roles checkbox 5. Select roles 6. Click Save Regarding the Customization and Setup tab, I have investigated and search for related cases and…

Hi @User_S6FVQ Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn points and may unlock the Answer…

Hi @R. Dieka Pribadi G. E., I agree with Tigran. Also, per checking in our database, there is a related enhancement filed to address this limitation. It is filed under Enhancement #501632 Transactions> Sales> Approve Invoices> Restrict List To Specific Subsidiary Per User.

H @User_S6FVQ Based on my investigation, vendor bills created prior to the implementation of the Super Approver setup will not display an "Approve" button. Additionally, another possible reason for the absence of the "Approve" button is that the Super Approver may not be designated as the supervisor on the employee record…

Hi @Thanyarat Leatphichiansri Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn points and may unlock…

Hi @User_FL4CK Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn points and may unlock the Answer…

Hi @User_FL4CK Does the PVBV module zero out the balance in the Accrued Purchases account? No, not automatically in all cases. The PVBV module is designed to adjust accruals when there are differences between purchase receipts and vendor bills. However, if the POs are already fully billed and closed, and there's no…

Hi @User_1T7OP In NetSuite, there’s no native out-of-the-box feature that allows capturing a single signature for multiple Sales Orders (SOs) being fulfilled simultaneously, especially in the standard fulfillment flow. The ability to set the Delivery Confirmation field to Signature Required for multiple Sales Orders is a…

Hi @Thanyarat Leatphichiansri In reviewing this scenario, I looked into other similar cases and found consistent behavior. Based on my investigation on a related case, it appears that the rate is calculated by dividing the invoice amount by the unit conversion rate — for example, from cubic meters (M3) to kilograms (KG).…

Hi @User_SHXAB, glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings,everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you…

Hi @A K M Farid Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. Thank you.