Dear Steven, We also have this problem. Our work around is rather crude, but here it is. We setup the PO automatically and, as you state, the address for shipping has the item come to us rather then the client. What is interesting is that on the PO, if you pull down the ship to address field, the clients ship to address is…

Us too. This will be the second week in a row for us :(. Sincerely, Thomas J. Kingston, ME Co-Founder & Owner Spidertrax Off-Road www.spidertrax.com

Hi Thomas, The Perquest system is currently down. Perquest is working with their system provider to solve the problem. We will let you know as soon as we hear an ETA from them. Thanks Ken Thanks Ken. Although this is not great news, any news is highly appreciated so we do appreciate that. We will keep trying it on our end…

doubleclick on the netsuite gif icon in upper left corner... Wow, that was there the whole time and I never knew it. Thanks Steve for the tip. This is very useful for debugging. Sincerely, Thomas J. Kingston, ME Co-Founder & Owner Spidertrax Off-Road www.spidertrax.com

Starting at about 9:35 MST, we are dead in the water. Nothing is more fun that talking an order on the phone and watching Netsuite die. So professional... Sincerely, Thomas J. Kingston, ME Co-Founder & Owner Spidertrax Off-Road www.spidertrax.com

Martyn, If you provide us with the PET (Page, Email, Time) of the incident we can investigate. I took a quick look at your database and it is verly lightly loaded today. Thomas, what exactly is not working for you? PayPal and versign appear not to be working from their end this morning, but we are investigating. see this…

Thomas - I checked in with our IT team and so far we don't have any indication that we're blacklisted by any major ISP. To better understand the issues you are running into it's best to have our QA team investigate this further. If you have not done so already, please enter a case with customer support with the details…

This does happen to us too, but I do believe it is somehow tied into cookie management. Best case scenario: even when it does work, it only seems to allow for one extra try. Example: we try to authorize a credit card, it fails, and we press the "go back" button and return to the sales order. If the credit card fails for…

NetSuite CSR claims 103735 has been fixed. So we zeroed in on another one: Case # 476327 Updated: "Enhan 112736: fulfill kit items & members are out of stock." N/S claims that the fulfilment fiasco will only happen when: Accounting Setup - Ordering/Shipping - Fulfill Based on Commitment = "Allow Uncommitted" AND…

Our problem has been mostly with inventory items of which none are used in assemblies or kits. We may have had the same issue with an assembly (do not have many kits) but off the top of my head only inventory items not used in assemblies/kits come to mind. Sincerely, Thomas J. Kingston, ME Co-Founder & Owner Spidertrax…

We are in the same boat, but without using matrix items. Not only is our inventory adjustment screen different than what is actually "on hand", some of our items show a quantity for the "items on order" when there are no POs open or to receive for that matter. We have submitted two cases on this which is going on for about…

Thomas, You're 100% correct. I have not reviewed our contract with NetSuite but I guarantee there is a QoS clause in there and this has got to be in violation. When the service does not work as advertised it has absolutely got to be fixed regardless of what extras we are paying for. The fact that you've had a case open for…

We've observed a new problem related to this thread. We have several items exhibiting this behavior: Item X shows 83 on hand, 33 committed, 50 available... yet the system has back ordered 5! What kind of system logic is this? It's been seen in multiple items. We actually received a sales call from Net Suite after posting…

We are in the same boat...and have been for over a year. We have contacted Netsuite on this before and have received no reply. Would love to know if anyone has the work around for this. Thanks! Thomas J. Kingston Co-Founder & Owner Spidertrax Off-Road www.spidertrax.com

Don't think of Sales Order being authed. That is not the correct visualazation. When you enter an SO, NS obtains a pre-auth (auth only) from Payflow in the amount of the Sales Order. This auth is good for 30 days. When you bill the SO which creates the Cash Sale, NS sends the original pre-auth # to Payflow along with the…

I did some testing. First of all, once you have used the pre-auth on the SO to submit a Cash Sale to Payflow (i.e., once NS has sent a "delayed capture" to Payflow), that pre-auth is now burned forever and cannot be used again. If you try to do a 2nd Cash Sale reusing the same burned pre-auth from the SO, you will get a…

Jamie, but it's probably a very small percentage of the cases where the new auth is declined. So, I would still recommend that you get a new auth in all cases so that it is fresh and so you get charged the lowest qualified discount rate. If the new auth is declined, then you decide whether to resurrect the pre-auth from…

Ken: Read thru my comments in the other thread. Basically, auths that are > 30 days are expired. Your transaction can be chargedback by the issuing bank and you will lose automaticaly. Most issuing bank's system in-fact will auto-chargeback these items even if the cardholder didn't complain. Plus any auth > 7 days will…

We have this problem as well. We approve all credit cards for Sales Orders and do sometimes Partial Ship. I am not sure if our "work around" is the right thing to do, but when we bill the second installment of a Sales Order, one that would have an expired authorization date, we just delete the Authorization Code on the…

Our issue with a workaround like this is we do have declined credit cards and we don't want to ship anything to someone without an authorization and get a chargeback. This is why the re-authorization option is really needed. Understood. I hadn't thought about this issue from that angle. That does make sense to me as well.…

Thanks for the kind kudos, One thing I love about my window mobile phone that is hard to match is - It can act as a modem for my laptop, via USB or infered, ANYWHERE I Go!, no more charge$ in hotels and airports Can the iphone do that? That it can't. For me though, this type of usage is getting outdated. I have an Edge…

Also, for what it is worth, opening up the iPhone to 3rd party apps (Jailbreaking if you will) is rather easy too do. I have gotten use to the iPhones FREE 3rd party apps now and they have become an integral part of our day to day business. For those not interested in this form of "hacking", you will have to wait for the…

Everyone is entitled to their opinion, but the fairest judgment can be made by someone who has spent countless hours on more then just an iPhone, my hand is now being raised here :-). In summary for me, the compatibility of Netsuite on the iPhone makes it the best mobile device I have used to date. I have used many devices…

Always keep in mind that for everyone, vendor and client, competition is a good thing. It is nice to see someone else stepping up to the plate on the "application in the sky" model, even if they are pretty much copying a business model. I am sticking to Netsuite and have no intentions of switching anytime soon, but I will…

It's also nice to see that netbooks are open about their pricing and publish it on their web site! Great point! I would love to see someone start a thread "What do you pay for Netsuite" hint, hint :-). Sincerely, Thomas J. Kingston, ME Co-Founder & Owner Spidertrax Off-Road www.spidertrax.com

1) Batch Processing for Shipping and Billing. 2) Dynamic Web store & Back-End Integration. Having now been on Netsuite for years, it is easy to forget the days of Quickbooks. But hitting one button to ship and bill dozens of orders in one shot is hands down the best thing that has happened for us. Second best thing is…

Just a quick updated regarding the Global Permissions workaround many of you have suggested and tried... If you insist on using the Administrator role to access your NetSuite data then we'll have a fix out soon that will allow you to set this up. Please note though, that from a security perspective it this isn't best…