Tom Dalton

The online explanation didn't say anything about why the redundant servers weren't able to aid in keeping us up. Is there any information you can share as to why both NetSuite Server#1 and #2 were both down at the same time? T PS: I remember a similar response when asking about the large number of bugs in new releases. The…

in Our site is down Comment by Tom Dalton Nov 18, 2011 12:15AM

This is one weird outage. We have one user here that is unaffected. We all use the same ISP and the same DNS settings ...but somehow she is the only one that is still able to use NetSuite. I time-out trying to log in and I tried several browsers, so it isn't a browser issue. Other web pages load fine, so it isn't an…

in Our site is down Comment by Tom Dalton Nov 15, 2011 3:27PM

NetSuite Server #2 is ALSO down for us. T

in Our site is down Comment by Tom Dalton Nov 15, 2011 3:32PM

we are down as well

in Our site is down Comment by Tom Dalton Nov 15, 2011 3:19PM

Thanks for the formula! Before i add it, can someone at NS tell me if they will be fixing the issue soon? If they do a fix, then it will just break the formula work-around and so I'll wait for the fix if one is coming. Also, a quick way to track unlinked numbers for now. In a mac (and probably a PC) you can triple-click on…

in Tracking number no longer linked Comment by Tom Dalton Oct 17, 2011 12:20PM

Oh, so is the other problem coming back ...and what is the other problem?? Also, we still have an issue where customers ordering online get switched to the shipping method specified as their default. So, if their account has "2nd day air" as the default and they order UPS ground online ...it gets switched to 2nd day air…

in Tracking number no longer linked Comment by Tom Dalton Oct 20, 2011 12:26PM

I can't understand how Netsuite continues to have these major issues. I was almost beginning to think that Netsuite was past this phase but I guess not. Disappointed, As per the NetSute email this morning... it was your issue and not theirs. The problem you were experiencing has been actively addressed by our Quality…

in Can't Take Orders - UPS Shipping Calculator Down Comment by Tom Dalton Jul 22, 2011 2:16PM

Jeff, NetSuite sent this out... Defect # 202097 - UPS: Transactions > Sales > Enter Sales Orders > Click Calculate: "Could not calculate cost for the selected Realtime rate. Invalid Access License number" error message SUMMARY: UPS: Transactions > Sales > Enter Sales Orders > Click Calculate: "Could not calculate cost for…

in Can't Take Orders - UPS Shipping Calculator Down Comment by Tom Dalton Jul 21, 2011 6:44PM

100% of our business comes through our web-store. We only use UPS for shipping. So, we are unable to take ANY orders at this time.

in Web site down due to UPS shipping realtime rates being broken Comment by Tom Dalton Jul 21, 2011 5:48PM

NetSuite sent this out... Defect # 202097 - UPS: Transactions > Sales > Enter Sales Orders > Click Calculate: "Could not calculate cost for the selected Realtime rate. Invalid Access License number" error message SUMMARY: UPS: Transactions > Sales > Enter Sales Orders > Click Calculate: "Could not calculate cost for the…

in Web site down due to UPS shipping realtime rates being broken Comment by Tom Dalton Jul 21, 2011 6:37PM

The easiest fix for this was for us to call CompanyB and have them remove our email addresses from their Customer Records. (Lucky we have the same business hours!) Yes, and you're also lucky that you were aware of NS shortcomings. What happens when your customer orders from you and then company B. They attempt to return to…

in Employee can't login - sent to another NS customer's Customer Center instead Comment by Tom Dalton Sep 6, 2011 5:21PM

Yea, we see things differently for sure. Looks like you're a NetSuite reseller of sorts. We simply use netSuite to run our business. We use it exclusively to run our web store. If you wore these shoes, you'd probably not be so bullish. I've been using it about 4 years and the web store feature list has changed very little…

in NetSuite in the news Comment by Tom Dalton Jul 12, 2011 6:01PM

I think email accounts (logins) are global in the NetSuite system, meaning that your email address is registered to CustomerA and CustomerB then it can be activate for one or the other, but not both. I'm describing a problem that does NOT invlove our customers. It involves our company as the customer. So, we order from…

in Employee can't login - sent to another NS customer's Customer Center instead Comment by Tom Dalton Jul 5, 2011 4:09PM

YES. We just got here and it is happening to us. It is very annoying when it happens while you're taking an order over the phone. T

in Users Getting Logged Out Randomly Comment by Tom Dalton Jun 24, 2011 11:11AM

Me to. T

in Users Getting Logged Out Randomly Comment by Tom Dalton Jun 24, 2011 5:09PM

If you go to https://system.netsuite.com/pages/customerlogin.jsp ..and you enter your NS credentials, then it will take you to your NS back-office. However, if you go to that same website and enter web store "customer-center credentials" for ANY NetSuite hosted web-store ...it will take you to the customer center of that…

in Employee can't login - sent to another NS customer's Customer Center instead Comment by Tom Dalton Jun 29, 2011 2:00PM

Has anyone filed a case on this issue?

in Users Getting Logged Out Randomly Comment by Tom Dalton Jun 24, 2011 11:12AM

We're here in U.S. and can NOT processing UPS shipments. We keep getting an "Unexpected error" message with no additional info. T

in Netsuite Issues!!! Comment by Tom Dalton Jun 16, 2011 4:21PM

PayPal payflow pro is down today. Is anyone else impacted by this? They had a major update/transition last night ...so, it is probably the culprit. We can't bill any credit cards right now. -Tom

in payflow pro down?? anyone else??? Comment by Tom Dalton Jun 17, 2011 12:03PM

It looks like the IP address is 167.216.129.171 for nmail3.netsuite.com You can plug it in at: http://www.mxtoolbox.com/blacklists.aspx It shows that IP address is marked as spam by at least one spam server database. T

in Yahoo email still bouncing Comment by Tom Dalton Jun 9, 2011 6:37PM

Its happening for us too. Here is a yahoo bounce from today: Action: failed Status: 4.0.0 Diagnostic-Code: X-Postfix; delivery temporarily suspended: connect to h.mx.mail.yahoo.com[66.94.236.34]: server refused to talk to me: 421 4.7.0 [TS01] Messages from 167.216.129.171 temporarily deferred due to user complaints -…

in Yahoo email still bouncing Comment by Tom Dalton Jun 9, 2011 6:27PM

We're back up. Looks like PayPal is transitioning to X.com Looks like X.com is a marriage of PayPal + Ebay + Magento https://www.x.com/index.jspa

in payflow pro down?? anyone else??? Comment by Tom Dalton Jun 17, 2011 12:25PM

I'm adding "reference checkout" to this list. As designed, it forces users to split apart shipping and handling and show shoppers both numbers. They offer no work-around. We can't use it without those numbers combined into one value simply called "Shipping". Our freight calculator works by a complicated formula that sticks…

in Running list, enhancements you wanted and got ..but don't use Comment by Tom Dalton Jan 30, 2014 8:51AM

I'm adding "eBay integration" to this list. We begged for it and even gave lots of ideas during beta/Q&A. Initially we avoided it because of bug reports in the UG. Then we saw the cost and decided that it was just too expensive. We thought it would be free when they first said they were adding it. Much cheaper carts have…

in Running list, enhancements you wanted and got ..but don't use Comment by Tom Dalton May 4, 2012 1:36PM

"Product feeds" is another one. When we requested it, we had a direct EDI type of integration in mind ..(like other ecommerce sites have). I know Google base also has the EDI information posted on their support site. As a result, we use feed-perfect and an external product database. T

in Running list, enhancements you wanted and got ..but don't use Comment by Tom Dalton May 5, 2011 11:42AM

I always look closely at the wording in my cases, defects and enhancements and see lots of mistakes or, at least, ambiguity in the description. I then update those cases to reiterate what I had already said is the problem or the request. I've had to do so many times for one case. It's a technical product and, therefore,…

in Running list, enhancements you wanted and got ..but don't use Comment by Tom Dalton Jul 28, 2011 2:24AM

I'm adding Google Check-out to the list. We're turning it off. We have a reoccurring issue with UPS fees occasionally not being charged correctly in Google check-out orders. It may be something that costs $500 to ship and the system charges them $1. There is a thread on it elsewhere in the UG. The bug has been around since…

in Running list, enhancements you wanted and got ..but don't use Comment by Tom Dalton May 9, 2011 11:58AM

Our webstore is down. -T

in site down Comment by Tom Dalton Apr 8, 2011 4:48PM

Its up again. It has been down and then working again on an off for about 1/2 an hour. When it is down we just get a spinning clock until it times out. T

in site down Comment by Tom Dalton Apr 8, 2011 4:50PM

I'm now using FireFox v4 which was released for the Mac OS today. It seems to make NS run faster ...or else I just caught NS when they are running faster. I love two features. 1. Text input box resizing (like safari has) 2. Sync bookmarks between computers or between computers and your phone, ipad etc. (also, like safari…

in Firefox 4.0 to be launched in next 30 days Comment by Tom Dalton Mar 22, 2011 10:37PM

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Tom Dalton · Owner · Silver Medal

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