We were upgraded last night. I changed the landing page to one of the 4 choices I was given all of which had script on them. No other pages or tab were slisted not even home tab. Now, when I log in, I am taken to a white page with script text in 5 lines. Nothing else about NetSuite can be found. So I can't change the set…

Of course we test the software before we do the release preview. In fact, Net Suite is already running the new release in production, with good results - we always release it to ourselves first before the majority of customers. I am sorry you are having problems with the release preview. Please continue to work with…

I have noticed the faster speed as well.

I am interested to know what kind of businesses the happy people below have. It seems like they are not shipping anything to their clients and hence are not impacted by the horrible new shipping mess. Enjoy it while you can. We have not been as lucky as you are. By the way, do any of your customers use customer center?…

Despite the "More" aspect, we like the new shipping rules- our customers DO care which shipping method they prefer, and we love the fact that our international customers can only choose international postage option now. Our disappearing "Ship Via" method appears to have been fixed with the fix that came last night- when…

We all can go blablabal for ever. At the end of the day, NS needs to fire the advisors or consultants designing the shipping (and shopping cart) area. 1- Before Shipping Carrier introduction, we had to deal with the existing customers who changed their shipping item to Free because they were given that choice in addition…

Netsuite: Drop the shipping carrier. you are not ready for it. Update your pre historic Shipping, shopping cart, and customer center first before attempting to be cute. Do you belive in on line customer relationship? repeat business?

We all should vote for removal of Shipping Carrier from the shopping cart. It has no use on the website at all. It is usefull in the back end when you decide who is the best for shipping to certain area or customers. And it has no side effects. Your customer is careless who is going to deliver to her/him. Just give them…

Does anyone know how to skip the shipping page in the shopping cart but add the shipping in the background with a script so it will be added to the final page?

Specifically speaking. Can you make sure to ask them, in addition to what is already said, why an existing customer or new customer has to deal with the followings in their shopping cart? Do you go back to a web site with such complex shipping selection? Do not you pick up Free shipping if you have a choice? a choice that…

Just enhance the current functionalities and get rid of existing bugs. The new features can wait. Why not have a release just to fix stuff that can trigger more problems in new features? Example: If NS had fixed this bug (they call it enhancement) Enhancement 116512: Lists>Relationships>Customers: Shipping Item specified…

When fulfilling a fulfillment with multiple items in one package, we get the following message: So does every order with multiple items per box now have to be manually fulfilled? We just saw this message and came to the user group to look for answers. Could someone explain what is different in 2009.2 in regards to package…

Issue 170908 is due to be fixed in tomrorow night's update. Thanks, -e Your help is badly needed in "Shipping carrier" nightmare. It has made the shipping non functional for web orders of existing customers. Not all of us uses 2 or 3 carrier. make it optional temporarily while you are working on a working solution. Do you…

Where do I find the list of all current issues and cases?

Ok thanks for the info. So your X-UPS-5 is correctly showing under Carrier=UPS ? So that is not a bug. But your complaint is that Shipping Carrier is defaulting to "Other" rather than "UPS" on the SO? Is that your gripe? Read Page 30 in the PDF of the 2009.2 Release Notes. Did you change this setting to "UPS" in your…

blitzsport, We have submitted a fix for your issue. If it passes QA it will be released later this evening. The fix ensures the "Shipping Carrier" field displays on the "Set Up Shipping" task, and it will have default value of "FedEx/USPS/More". Your existing customers will then default to that value when you load those…

Hi Julian. There is one more sentence in the release notes that may be germane here: If a shopper has ordered from your site before, the shipping method used for the last order is preselected. Did you try a virginal brand new customer with no previous orders to see if the carrier default obeys your setting? I am curious…

julian, I've looked at your shipping items and the carrier has been set correctly. I'm not sure which of your shipping items are "custom shipping items", but all the shipping items which use UPS real time rates or labels have been set as UPS shipping items. The others are not UPS, and will be displayed in a separate list -…

So, we have to go through each sales order, reselect the carrier in order to get the right shipping item.!!!!!!! As you guys have indicated in this forum, it would have been helpful to had "carrier" available for mass update or on list editing. Brilliant work Net Suite!!!

Hi Julian. The Shipping Carrier will ALWAYS show under "More" for any UPS Shipping Items that are not set for Real Time rates. So your $5.00 Flat Rate will show under "More". This is by design due to UPS's legal restrictions. What they should do is rename the Shipping Carrier field to "rate type" so that users understand…

Here is another bug to be resolved in 30 dasys: Defect #171126 - Webstore > Checkout > Shipping > switching the Carrier from 'Additional' to 'Preferred' removes the Shipping Item field information from the Customer record

Julian, if you need to do a bulk update of 1325 customers, you can create a simple CSV file with the InternalID of the Customer, and the default shipping carrier value you want to put in there (if it's the same for everyone, then you can just click the pencil icon on the mapping page and set the default value to the…

julian, I've looked at your shipping items and the carrier has been set correctly. I'm not sure which of your shipping items are "custom shipping items", but all the shipping items which use UPS real time rates or labels have been set as UPS shipping items. The others are not UPS, and will be displayed in a separate list -…

None of the custom shipping items created using UPS will not work as it used to. All custom shipping items are being defaulted to "more" for shipping carrier. Therefore; the UPS custom shipping items will not be autofilled in the sales orders or web orders. This will impact all new sales orders and new web orders. The…

Ok, so this release note functionality was exactly the culprit! (Good detective work on my part!!) If a shopper has ordered from your site before, the shipping method used for the last order is preselected. So does is the shipping method prefilling with the method used on the last order, but the Carrier is wrong ("more"…

You may have created a different price level for some items by using " item Pricing" under financial tab.

So, you can actually use the new price list feature. That is great. But, in my openion, having to do saved seraches, import, export, dealing with spreadsheets and etc. in order to get a limited price list is totally counter productive and we did not have to wait for version 2009 to create such price list. Take care. Thanks…

HTH; It would be much easier to just create a quote. The only problem is that we can not communicate quantity break when sending a quote. I guess we could have used the Price List to send quantity pricing to leads/prospect/customers fast. Thanks.

I have to manually update the tax codes in Sales Orders created from the Quotes created before April sales tax increase in CA. Prior to April's update, I used tax code. To use the new table, I had to change to tax group. I have set up my taxes to use both groups and codes because I have couple of custom tax codes for out…

Is the following correct? We can ignore the tax code list and their rates if we use tax groups. If one needs to use them, she/he will need to update them manually. Is there anything we need to be aware of in regards to sales tax reports or tax payment after changing to tax groups? Thanks.