West Coast Access is down as well. John www.eset.com

Have you looked into using the Case Locking feature? You can specify if a case is closed for Xdays that it remains locked and cannot be reopened via ibound email. Are the spams frequent enough to get around this? John www.eset.com

Our sandbox instance is up and running fine. PROD is not. Could this be the same infrastructure issue from 11/15/2011? Browser experience seems similar. John

Have you looked into the ODBC Module? This gives you the ability to pull large amounts of records without the limitations you get on record count within the GUI. There is a fee for this module but we use it extensively for Data Warehousing and normal troubleshooting/reporting. John www.eset.com

We called in on this case over the weekend as many of our license fulfillment scripts stopped working due to this bug. It was finally resolved for us around 1pm Monday 8/8 PST. Odd thing was that some results were coming back but certain custom fields which normally populate were coming back empty... John www.eset.com

We've done this using a custom table in NS (to store the banned IPs), and Javascript to pickup the IP address on client machine and validate against this custom table. If the IP on client matches one in the list, redirect them out to some other page. We've embedded the lookup scripts in the footer of the cart page themes…

We have had over 10 orders within the last few days with the same issue. Came up with Cases #1255564 and #1248828 (which has an open defect regarding issues with payment processors). We use PayFlow Pro as our processor currently. Interesting bit is when these seem to occur we are also seeing our server times spike to…

We too, were experiencing the issue with viewing messages (on both Customer and Case records). Defect #203111 / Case #1353929 were opened today and resolved around noon time (Pacific). John www.eset.com

We're down in California also...

As of 1pm this afternoon PDT, a new update was issued that resolves this issue. Please ensure your ESET client software is updated to the latest Virus Database Signature file (learn how via our KB article http://kb.eset.com/esetkb/index?page=content&id=SOLN85 ). Thank you John ESET LLC

All My company ESET, is also a NetSuite customer and we are aware of the issues highlighted on the original post. Our development team has indicated this only appears to affect Internet Explorer users, not users of other browser types. This is confirmed to be a False Positive and thus you can choose the option to Ignore or…

Back up for us 8:10pm

11:15pm PDT and same thing here...

Same for us as it started around 1pm PST and still have the outage. John Tannone ESET LLC

We use the older Oracle-based drivers (9i client) and could not live without it. I have had intermittent success with the newer windows drivers. We use it daily for integration with 3rd party systems, troubleshooting and report writing that cannot be done easily in the GUI. John www.eset.com

We have the same issue with all of our Transaction saved searches failing. Two cases are opened for us: 754081 and 754109 Tied to sev 1 issue # 149322. Please NS, get this one resolved quickly!!! Thanks John Tannone jtannone@eset.com

Martin, My accounting admin is having the exact same issue. We opened case #475282 on this issue. NetSuite told us to simply press tab 5 times to get the focus on the correct cell (not an ideal solution). This is happening to us on both the Create AP Invoice and Accept Payments pages. If more people can submit cases on…

Julie, Our bookeeper is having the same issue. We created a Netsuite case #449559 for this and have had no response. One thing we have found is that Cash Sales and Sales Orders do fulfill, it is only the Invoices that fail. These invoices then have to be fulfilled manually one by one. John

Later that afternoon it started working again... but by that point our Accounting team had left. I'd like to understand still if this was an NS issue or Payment Processor issue. Thanks John www.eset.com

We use some built-in verification that is enabled with our Payflow Pro gateway (used to be owned by Verisign, now owned by PayPal). We check for Street #, Zip Code and CVV2 code. If 2 of the 3 fail, the order will fail. All three get marked on the financial tab of the transaction for later reporting. We also have a fraud…

We created new statuses for all 3 entity stages called " XXX - New Contact". This gives us Lead, Prospect, "Customer - New Contact" values which change them back to 10% probability. When an lead comes in from an existing customer, we change the status to one of these three values (note - we use an external marketing…

We have a Shore-Tel System internally and will be investigating the screen-pop client soon (post-2007.0 upgrade). Data sheet from ShoreTel = http://www.shoretel.com/products/applications/downloads/netsuite_integration_datasheet.pdf Link to Demo: http://www.shoretel.com/products/applications/netsuite_integration_demo.html I…

Anthony If you navigate to Customization > Forms > Transaction Forms > Edit your form > go to Screen Fields tab > Columns subtab there is a filter drop down. If you can create a saved search that meets the criteria for filtering items, this can be set here to prevent users from accessing items outside the list (found in…

What is in your setting under Home > set preferences > general for the area Number format?

I was attached to defect #463927 with Abstract: "2017.2 > Advanced PDF/HTML Template > Standard Packing Ticket > Rate, Price, Amount column's label and values are not printed" Is your's related?