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Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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Thanks @PathfinderPress ! On further investigation, we found that below steps were taken: Sales order flowed down to NS from our Source system through Integration. Sales order was approved and all the lines were invoiced (partially billed). Later, it was found that the items were incorrect on the sales order lines and they…